# Martha Wambui

Martha Wambui is a remote worker on Himalayas, Claims Advocate U.K Market at CCI Global (Lemonade Insurance), based in Kenya.

Source: https://himalayas.app/@marthawambui

```text
Claims Advocate at Lemonade Insurance, assessing UK contents claims and guiding policyholders through property losses.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 30k+ USD |
| Job categories | Claims Advocate, Executive Assistant |
| Skills | Claims Advocacy, Property Contents, Claims Assessment, Risk Assessment, Regulatory Compliance, Financial Regulations, Policy Interpretation, Fraud Detection, Customer Lifecycle Management, Administrative Support, Office Management, Document Control, Records Management, Scheduling, Data Analysis |

## What I'm looking for

```text
I'm looking for a full-time Executive Assistant role where I can apply my background in organization, tech platforms, and strict problem-solving.
```

## About

```text
At Lemonade Insurance, I advocate for UK policyholders dealing with property losses, explaining policy regulations and providing clear guidance through stressful claims.

I assess coverage limits, interpret exclusions, and investigate complex or contested contents claims. I also identify high-risk indicators and work within UK financial regulations.

In this role, I manage claims from initial report through final settlement, using digital claims systems and proprietary AI tools to analyze data and maintain documentation.

Previously, I supported administrative research and data coordination as a Private Contractor, and handled office administration at Royal College of Science and Technology. I hold a Certificate in Information Technology from Zetech University and a Data Analysis with Microsoft Excel certification.
```

## Experience

### Claims Advocate U.K Market (current)

CCI Global (Lemonade Insurance). Mar 2026 - Present

```text
Acted as primary contact for policyholders during property losses, translating complex UK regulations into clear guidance. Investigated high-risk claims, assessed coverage, and managed a UK contents claim portfolio end-to-end.
```

Skills: Empathetic-Communication, Customer-Advocacy, Regulatory-Compliance, Risk-Assessment, Analytical-Problem-Solving, Data-and-Digital-Literacy, Cloud-Based-Claims-Management, AI-Tools, Portfolio-Management

### Customer Experience Specialist (current)

CCI Global (Lemonade Insurance). Nov 2024 - Present

```text
Managed end-to-end customer lifecycles for international tech and insurance firms, navigating U.S. and U.K. regulatory frameworks. Maintained a 95%+ CSAT score using dual-monitor workstations and real-time communication tools.
```

Skills: Zendesk, TalkDesk, Slack, Google-Workspace, Zoom, Microsoft-Teams, Microsoft-Excel-Advanced, Dual-Monitors, Audio-Typing, High-Speed-Data-Processing, AI-Tools, ChatGpt, Gemini

### Administrative Research & Data Coordinator

Private Contractor. Jan 2019 - Oct 2023

```text
Managed administrative workload focusing on technical research, data verification, and document preparation. Coordinated project timelines and processed large volumes of data with high confidentiality.
```

Skills: Technical-Research, Data-Verification, Documentation-Preparation, Project-Coordination, Data-Processing, Confidentiality

### Cashier & Customer Service

Dicii Supermarket. Jan 2018 - Dec 2018

```text
Handled high-volume financial transactions and daily cash reconciliations. Supported administrative inventory tasks and resolved frontline customer service inquiries.
```

Skills: Financial-Transactions, Cash-Reconciliation, Inventory-Management, Customer-Service

### Office Administrator / Assistant

Royal College of Science and Technology. Jan 2016 - Dec 2017

```text
Directed daily office operations including student record management, faculty scheduling, and front-desk coordination. Developed digital filing systems that increased administrative efficiency by 30%.
```

Skills: Office-Management, Student-record-management, Faculty-Scheduling, Front-desk-coordination, Digital-Filing-Systems, Correspondence-Drafting, Internal-Communications

## Education

### Zetech University

Certificate in Information Technology, Information Technology

```text
Completed a Certificate in Information Technology in 2023.
```

### Aqskill.com

Data Analysis with Microsoft Excel, Data Analysis

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Completed a certification in Data Analysis with Microsoft Excel.
```

### Teacher Record

TEFL Certification, English. Grade: C2

```text
Earned a TEFL Certification with English C2 proficiency.
```

### Ruiru High School

KCSE, Secondary Education

```text
Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE) in 2014.
```

## Tech stack

- Slack
- Microsoft Teams
- Zendesk
- Gemini
- Microsoft Excel
- Zoom
- Talkdesk
- ChatGPT

To contact Martha, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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