# Marlon Patilla

Marlon Patilla is a remote worker on Himalayas, Customer Service Agent (CSA) at Fanatics, based in Peru.

Source: https://himalayas.app/@marlonpatilla

```text
Customer Service Agent at Fanatics supporting customers with orders, payments and refunds; earned 16 positive CSAT ratings and zero negative ratings.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Peru |
| Authorized to work in | Peru |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Customer Support Specialist, Guest Services Representative |
| Skills | Customer Support, Phone Support, Live Chat, Email Support, Customer Follow up, Order Inquiries, Refunds, Customer Retention, KYC, Case Documentation, Salesforce, Slack, Google Sheets, Excel, CRM Systems |

## What I'm looking for

```text
I'm looking for customer-facing or service coordination work where I can support customers and manage follow-ups.
```

## About

```text
At Fanatics, I support customers by phone, live chat and email with delayed orders, payments, refunds and coupon-code issues. In one month, I received 16 positive CSAT ratings and zero negative ratings.

Previously, as a Customer Service Specialist at Concentrix supporting Remitly, I handled 80+ daily interactions and managed transaction inquiries and follow-ups in Salesforce. I also reviewed KYC documents and validated customer data.
```

## Experience

### Customer Service Agent (CSA) (current)

[Fanatics](https://himalayas.app/companies/fanatics). Aug 2026 - Present

```text
Assist customers via phone, live chat and email with delayed orders, payments, refunds and coupon-code issues. Use Salesforce CRM, Slack and Google Sheets to document cases and support communication.
```

Skills: Salesforce, Slack, Google-Sheets, Customer-Support, Order-Management, Refund-Processing, Communication-Skills

### Customer Service Specialist

[Concentrix](https://himalayas.app/companies/concentrix). Apr 2025 - Mar 2026

```text
Handled 80+ daily interactions across phone, email and chat in a high-volume financial services environment. Investigated transaction-related inquiries, recorded case details and managed customer follow-ups in Salesforce.
```

Skills: Salesforce, Customer-Support, Case-Management, KYC, Data-Validation, Confidentiality, Communication-Skills

### Guest Services & Rental Technician

Ober Mountain Resort. Dec 2024 - Apr 2025

```text
Assisted guests in English with service requests and rental equipment in a high-volume, guest-facing setting.
```

Skills: Customer-Service, Guest-Relations, Equipment-Rental, Communication-Skills

### Customer Support Representative

[Teleperformance](https://himalayas.app/companies/teleperformance-com). Aug 2024 - Nov 2024

```text
Responded to healthcare inquiries and recorded accurate case information and follow-ups using CRM systems. Handled confidential member information in accordance with HIPAA-related procedures.
```

Skills: CRM, Customer-Support, Healthcare, HIPAA, Case-Documentation, Confidentiality

### Customer Service & Retention Specialist

[Teleperformance](https://himalayas.app/companies/teleperformance-com). Jun 2024 - Aug 2024

```text
Reviewed accounts, addressed customer concerns and documented follow-ups in a retention-focused role.
```

Skills: Customer-Retention, Account-Reviews, Customer-Support, Documentation

### Server / Host

501 on Main. Dec 2022 - Apr 2023

```text
Provided English-language service and coordinated guest needs with restaurant team members.
```

Skills: Customer-Service, Communication-Skills, Team-Coordination

## Education

### Universidad Tecnológica del Perú

Bachelor's degree, Marketing & Administration

```text
Currently pursuing a degree in Marketing and Administration at Universidad Tecnológica del Perú.
```

## Tech stack

- Salesforce
- Slack
- Google Sheets
- Microsoft Excel

To contact Marlon, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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