# Mark User

Mark User is a remote worker on Himalayas, Zoom Event Manager at Private Estate, based in Philippines.

Source: https://himalayas.app/@markuser26

```text
Customer success professional at KYTE who standardized claims escalations and reduced average resolution time.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Customer Success, Operations Manager, Claims Manager, Customer Support Specialist |
| Skills | Customer Success, Customer Support, Claims Management, Escalation Management, Healthcare Revenue Cycle, Insurance Verification, Patient Billing, Workflow Documentation, Process Improvement, Event Coordination, Administrative Support, Marketing Coordination, Zendesk, Zoom |

## About

```text
At KYTE, I managed escalated claims and led cross-team coordination on disputed claims. I standardized escalation procedures and communication templates to reduce average resolution time.

I also redesigned team workflow documentation and created operational guides that reduced onboarding time and improved handling consistency across the claims team.

At Collectly Inc., I managed patient billing inquiries, insurance verification, payment plans, and claim escalations. I documented account disputes and coordinated with resolution teams on outstanding billing concerns.

Across customer support and operations roles, I handled delivery escalations at Amazon, technical and account concerns at T-Mobile US, and customer inquiries and listing support at Zillow and HotPads.
```

## Experience

### Zoom Event Manager

Private Estate. Sep 2025 - Jan 2026

```text
Coordinated Zoom events, managing schedules, run sheets, registrations, and session logistics. Managed client communications and attendee inquiries with same-day response times.
```

Skills: Zoom, Event-Management, Client-Communication, Scheduling, Logistics

### Patient Billing Support Specialist

Collectly Inc.. May 2024 - Jun 2025

```text
Managed patient billing inquiries, insurance verification, payment plans, and claim escalations within a healthcare revenue cycle platform. Documented account disputes and coordinated with resolution teams.
```

Skills: Healthcare-Billing, Insurance-Verification, Payment-Plans, Claims-Escalation, Documentation, Customer-Support

### Claims Support Manager

KYTE. Feb 2023 - Apr 2024

```text
Managed escalated claims, ensuring timely resolutions and enhancing customer satisfaction. Redesigned team workflow documentation and created operational guides to reduce onboarding time and improve handling consistency.
```

Skills: Claims-Management, Escalation-Handling, Workflow-Documentation, Process-Improvement, Cross-team-coordination, Customer-Satisfaction

### Student Coach & Admin Support

Military Career Academy. Oct 2022 - Dec 2023

```text
Supported veteran students with enrollment, progress tracking, scheduling, and program-related inquiries. Tracked student records and coordinated administrative tasks.
```

Skills: Student-Support, Enrollment, Scheduling, Record-keeping, Administrative-Support

### Marketing Coordinator

Appliance Factory. Jul 2022 - Feb 2023

```text
Supported marketing initiatives through content development, promotional activities, and coordination of marketing materials. Assisted with marketing communications across multiple channels.
```

Skills: Content-Development, Marketing-Communications, Promotional-Activities, Coordination

### Technical Support Specialist / T-Mobile Expert

[T-Mobile US](https://himalayas.app/companies/t-mobile). Nov 2019 - Jan 2021

```text
Handled technical, billing, and account-related concerns across voice, chat, and digital support channels.
```

Skills: Technical-Support, Billing-Support, Account-Management, Voice-support, Live-Chat, Digital-Support

### Logistics & Delivery Support Manager

[Amazon](https://himalayas.app/companies/amazon). Mar 2018 - Nov 2019

```text
Progressed from frontline support to team management, handling delivery escalations, team coaching, and operational improvements.
```

Skills: Logistics, Delivery-Management, Escalation-Handling, Team-Coaching, operational-improvements

### Customer Service Manager and Admin Support

[Zillow and HotPads](https://himalayas.app/companies/zillow). Apr 2015 - Feb 2018

```text
Managed customer inquiries, listing support, onboarding assistance, and workflow improvements using Zendesk and other tools.
```

Skills: Customer-Service, Zendesk, Listing-Support, Onboarding, Workflow-Improvement

## Education

### Lyceum North-Western University

Bachelor of Business Administration, Business Administration

```text
Bachelor of Business Administration degree from Lyceum North-Western University, completed in 2015.
```

## Tech stack

- Zendesk
- Zoom

To contact Mark, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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