# Mark Maresca

Mark Maresca is a remote worker on Himalayas, Senior Consultant at CY Benefits, based in United States.

Source: https://himalayas.app/@markmaresca

```text
Customer Success Executive with CY Benefits and enterprise SaaS experience, driving retention and growth across portfolios up to $25M.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 100k+ USD |
| Job categories | Customer Success Executive, Enterprise Account Manager, Customer Success Manager |
| Skills | customer success strategy, Enterprise Account Management, Net Revenue Retention, Client Leadership, Retention and Renewals, Stakeholder Engagement, Onboarding and adoption, Cross Sell Upsell Strategy, Data Driven Insights and Reporting, Contract Negotiation, SaaS, Cloud Transformation, Salesforce, Gainsight, Claude |
| LinkedIn | https://linkedin.com/in/markmaresca |

## About

```text
At Infor, Inc., I owned a $25M enterprise portfolio across five major hospital systems, managing renewals, expansions, and C-suite engagement. I developed Customer Success playbooks and helped stabilize multiple at-risk accounts within 90 days.

At CY Benefits, I returned in an advisory and consulting capacity after serving as Vice President, where I built a sales team and directed onboarding programs. Across my career, I’ve managed global enterprise accounts and driven retention, revenue growth, and client transformation.
```

## Experience

### Senior Consultant (current)

CY Benefits. Jun 2023 - Present

```text
Returned in advisory/consulting capacity to a start-up healthcare benefits provider delivering customized benefits solutions to employers.
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### Senior Principal, Customer Success

[Infor, Inc.](https://himalayas.app/companies/infor). May 2022 - May 2023

```text
Owned a $25M enterprise portfolio across 5 major hospital systems, managing renewals, expansions, and C-suite engagement. Directed cross-functional teams of 75+ and developed Customer Success playbooks aligned to client KPIs.
```

Skills: Customer-Success, Enterprise-Account-Management, Renewals, Upselling, Cross-Selling, QBRs, Stakeholder-Engagement, Risk-Mitigation, CSAT, NPS, Digital-Transformation

### Vice President

CY Benefits. Feb 2021 - May 2022

```text
Built and led a high-performing sales team from the ground up, supporting go-to-market initiatives. Directed onboarding programs to reduce time-to-value and negotiated provider contracts to secure competitive terms.
```

Skills: Sales-Leadership, Team-Building, Onboarding, Contract-Negotiation, Go-To-Market, Marketing, Brand-Messaging

### Global Client Director

[TMF Group](https://himalayas.app/companies/tmf-group). Aug 2019 - Feb 2021

```text
Grew revenue 15% YoY across a $16M portfolio of 12 strategic global accounts during a pandemic year. Built and led a team of 10-12 Global Account Managers, executing EBRs and negotiating complex MSAs.
```

Skills: Account-Management, Revenue-Growth, Team-Leadership, EBR, MSA-Negotiation, Cross-Selling, Upselling, Global-Accounts, NPS-Improvement

### Director, Client Services

[Ryan LLC](https://himalayas.app/companies/ryan). Jan 2018 - Jun 2019

```text
Managed relationships with 30+ Fortune 500 clients and 350+ prospects, driving gains in retention and satisfaction. Launched an M&A services offering and drove regional revenue growth through consultative selling.
```

Skills: Customer-Relationship-Management, Fortune-500, M&A, Due-Diligence, Post-Merger-Integration, Consultative-Selling, Revenue-Growth, C-level-Engagement

### Global Director, Professional Services

[Informa PLC](https://himalayas.app/companies/informa-group-plc). Apr 2016 - Jul 2017

```text
Managed and expanded a $20M global portfolio of 25 enterprise accounts across US, EMEA, and APAC, exceeding retention and revenue targets. Led a team of 12 Account Managers across three regions.
```

Skills: Global-Account-Management, Enterprise-Accounts, Retention, Revenue-Growth, Team-Leadership, MSA-Negotiation, CSAT, NPS, Executive-Engagement

### Vice President, Sales & Account Management

Merrill Corporation. Jan 2005 - Feb 2016

```text
Exceeded annual sales targets by 25%+ year-over-year through strategic expansion of enterprise accounts. Directed 24/7 customer service and sales operations, leading a team of 20-24 representatives.
```

Skills: Sales-Management, Account-Management, Enterprise-Accounts, Team-Leadership, Customer-Service, Information-Governance, eDiscovery, GRC, Strategic-Partnerships

## Education

### University of Michigan, Ross School of Business

Certification, Leadership

```text
Completed Leading People & Teams certification from the University of Michigan Ross School of Business in November 2023.
```

### Google

Certification, Project Management

```text
Completed Project Management certification from Google in September 2023.
```

### Hofstra University

Bachelor of Arts, International Business

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Bachelor of Arts in International Business from Hofstra University.
```

## Tech stack

- Tableau
- Salesforce
- Jira
- Asana
- Gainsight
- Power BI

To contact Mark, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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