# Mario Ramos

Mario Ramos is a remote worker on Himalayas, Chief Petty Officer / Technical Operations & Support at U.S. Navy, based in United States.

Source: https://himalayas.app/@marioramos

```text
IT support professional in the U.S. Navy troubleshooting equipment and connectivity issues in mission-critical environments; CompTIA A+ certified.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 55k+ USD |
| Job categories | Service Desk Technician, Service Desk Analyst, Technical Support Specialist |
| Skills | end user support, Technical Troubleshooting, Incident Response, hardware troubleshooting, Software Troubleshooting, Connectivity Diagnostics, Root Cause Analysis, System Diagnostics, Incident Documentation, Escalation Management, Equipment Accountability, Procedural Documentation, Remote Support, Windows 10, Windows 11 |

## What I'm looking for

```text
I'm seeking to bring my technical troubleshooting, equipment support, incident response, and documentation experience to an IT service desk environment.
```

## About

```text
In the U.S. Navy, I diagnose technical and equipment problems using structured troubleshooting to isolate faults and restore operational capability. I also troubleshoot hardware, peripherals, and connectivity issues while following established procedures.

I assist personnel and junior technicians with equipment issues, explaining corrective steps to users with varying levels of experience. I prioritize urgent incidents, coordinate escalation when needed, and communicate status and next steps in time-sensitive situations.

I document reported issues, troubleshooting actions, maintenance activities, and resolutions to support continuity and future problem solving. I hold CompTIA A+, the Google IT Support Professional Certificate, a PMP, and an active U.S. Government Secret Security Clearance.
```

## Experience

### Chief Petty Officer / Technical Operations & Support (current)

[U.S. Navy](https://himalayas.app/companies/us-navy). Jan 2017 - Present

```text
Diagnose and resolve technical and equipment problems using structured troubleshooting to isolate faults and restore operational capability. Assist personnel and junior technicians with equipment issues, document troubleshooting actions, and prioritize urgent operational incidents.
```

Skills: Windows-10-11, Microsoft-365, TCP-IP, DNS, DHCP, VPN, WiFi, Active-Directory, Incident-Documentation, Troubleshooting, Root-Cause-Analysis, Equipment-Support, Mentorship

## Education

### Ana G. Méndez University

Bachelor of Business Administration, Information Systems

```text
Pursuing a Bachelor of Business Administration in Information Systems.
```

## Tech stack

- Windows 10
- Microsoft 365

To contact Mario, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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