# Mariela Baez Liste

Mariela Baez Liste is a remote worker on Himalayas, Sales Representative/Engagement Manager at USTCI - Verizon, based in United States.

Source: https://himalayas.app/@marielabaezliste

```text
I drive consultative sales and customer experiences across telecommunications and aviation.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 52k+ USD |
| Job categories | Sales, Customer Experience Manager, Airport Operations Manager, Operations Coordinator |
| Skills | Remote Sales, Inside Sales, Lead Generation, Lead Conversion, CRM, Customer Engagement, Wireless, Internet Solutions, Consultative Selling, Customer Retention, Cross Selling, Upselling, Complaint Resolution, Product Education, Operations Coordination, team training, Problem Solving, Microsoft Word, PowerPoint, Outlook, Sabre, Sales, Customer Service, Operational Compliance, Security Compliance, English, Spanish |

## What I'm looking for

```text
I'm looking for a customer-focused sales or operations role where I can use consultative selling, lead conversion, team training, and bilingual English/Spanish communication to improve customer experiences and achieve business goals.
```

## About

```text
At USTCI supporting Verizon, I manage inbound and outbound sales for Wireless, Fios, 5G Home Internet, and Frontier. I guide customers from consultation and product education through activation.

I’ve also generated and converted opportunities for ReadyRefresh, matching products, pricing, and services to customer needs while supporting retention and long-term relationships.

At JetBlue Airways, I support airport operations, security compliance, and time-sensitive customer issues. I train crew members and bring 15+ years of experience across sales, customer service, telecommunications, and aviation in English and Spanish.
```

## Experience

### Sales Representative/Engagement Manager (current)

USTCI - Verizon. Jul 2026 - Present

```text
Managed inbound and outbound sales for Verizon Wireless, Fios, 5G Home Internet, and Frontier. Assessed customer needs, managed the full sales cycle, and resolved objections while maintaining a customer-focused experience.
```

Skills: Sales, Lead-Generation, Customer-Engagement, Consultative-Selling, Cross-Selling, Upselling, CRM, Customer-Retention, Problem-Solving, Remote-Sales

### Airport Operations/Acting Lead/Liaison (current)

[JetBlue Airways](https://himalayas.app/companies/jetblue-airways-corporation). Jan 2016 - Present

```text
Supported daily airport operations while ensuring company, airport, and security compliance. Served as Ground Security Coordinator and Complaint Resolution Official, mentoring and training crew members.
```

Skills: Airport-Operations, Security-Compliance, Training, Mentorship, Customer-Service, Problem-Solving, Communication-Skills

### Sales Representative

USTCI - ReadyRefresh. Jan 2019 - Dec 2023

```text
Generated and converted sales opportunities through lead generation and customer outreach. Educated customers on products and pricing, managed the sales process, and resolved difficult customer issues to support retention.
```

Skills: Sales, Lead-Generation, Customer-Outreach, Product-Education, Customer-Retention, Problem-Solving, Adaptability

### Airport Operations/Acting Supervisor – TDY

[JetBlue Airways](https://himalayas.app/companies/jetblue-airways-corporation). Jan 2008 - Dec 2015

```text
Coordinated airport operations, workload, and staffing priorities during disruptions. Monitored employee performance, ensured compliance, and handled check-in and travel documentation while selling tickets and ancillary products.
```

Skills: Airport-Operations, Staffing, Compliance, Performance-Monitoring, Customer-Service, Sales, Communication-Skills

## Education

### Pontificia Universidad Católica Madre y Maestra (PUCMM)

Bachelor's Degree, Hotel Management

```text
Bachelor's degree in Hotel Management from Pontificia Universidad Católica Madre y Maestra.
```

## Tech stack

- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Mariela, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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