# maria zavala

maria zavala is a remote worker on Himalayas, Senior Scrum Master at Telefónica Colombia, based in Colombia.

Source: https://himalayas.app/@mariazavala

```text
IT Project Manager at Telefónica Colombia who delivered digital transformation across CRM, e-commerce, and telecom services.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Colombia |
| Authorized to work in | Colombia |
| Salary expectations | 55k+ USD |
| Job categories | Project Manager, Scrum Master, Service Delivery Manager, Program Manager |
| Skills | IT Project Management, Digital Transformation, Agile Project Management, Scrum, Kanban, SAFe, Program Management, CRM Migration, Software Development, Application Development, Telecommunications, Risk Management, Change Management, Contract Administration, Budget Management |
| LinkedIn | https://linkedin.com/in/marialejandrazavala |

## About

```text
At Telefónica Colombia, I supported agile teams across marketing, product development, data analytics, e-commerce, and logistics. I facilitated Scrum, Kanban, and SAFe practices, and contributed to products and services that improved delivery for customers.

As Project Manager for the FullStack BSS Digital Transformation Program, I coordinated the migration of fixed-line services to a new CRM platform. I managed a direct team of four, and testing during the migration reduced billing-related complaints to almost zero.

At Huawei Technologies Ltd., I managed application and software projects for telecommunications clients, including CLARO and ETB. Earlier, I delivered telecom software and network solutions across the CALA region, and at CVG EDELCA I led the restoration of microwave shelters and a helipad at Tepuy El Venado.
```

## Experience

### Senior Scrum Master

[Telefónica Colombia](https://himalayas.app/companies/telefonica). Oct 2020 - Mar 2026

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Supported and enabled multidisciplinary teams aligned with agile principles, facilitating planning, prioritization, and backlog management. Led adoption of Scrum, Kanban, and SAFe practices, and coached team members to foster professional development.
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Skills: Scrum, Kanban, SAFe, Azure-DevOps, Jira, Confluence, Trello, Microsoft-Project, Microsoft-365, Mural, Miro, Agile-Metrics, Customer-Journey-Mapping, Service-blueprints, User-Story-Slicing, Agile-Inception, Story-Mapping, Root-Cause-Analysis, Prioritization-frameworks

### Project Manager

[Telefónica Colombia](https://himalayas.app/companies/telefonica). Feb 2019 - Oct 2020

```text
Led implementation of a digital transformation project migrating fixed-line services to a new Full Stack CRM platform. Managed scope, schedule, risks, communications, and supplier contracts, and coordinated multidisciplinary teams.
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Skills: Project-Management, CRM, UAT, Billing-Comparison-Testing, Supplier-Management, Risk-Management, Communication-Skills, Document-Management

### Project Manager

[Huawei Technologies Ltd.](https://himalayas.app/companies/huawei-ireland). Dec 2011 - Nov 2018

```text
Led planning, execution, and closure of application and software projects for telecommunications clients, ensuring compliance with scope, schedule, costs, and quality. Managed budgets and led a global team of 8 people.
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Skills: Project-Management, Budget-Management, Risk-Management, Procurement, KPI-Monitoring, RFX-Process-Management, User-Acceptance-Testing, Team-Leadership

### Integration Consultant

Lucent Technologies. Jan 2010 - Jun 2011

```text
Integrated, implemented, and supported software solutions for telecommunications clients across the CALA region, ensuring proper installation, configuration, testing, and deployment. Coordinated acceptance testing and managed technical incidents.
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Skills: Integration, Testing, Client-Acceptance, Technical-Support, Incident-Management, Network-Validation

### Maintenance Business Developer

Lucent Technologies. Feb 2008 - Dec 2009

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Developed and managed business opportunities for maintenance services in the Andean Cluster, supporting sales teams in negotiations and defining SLAs. Led regional adaptation of offerings and identified growth opportunities.
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Skills: Business-Development, Sales-Support, Contract-Negotiation, SLA, Pricing, RFX-Process-Management, Revenue-Planning, Margin-Management, KPI-Monitoring

### Technical Support Engineer

Lucent Technologies. Aug 2005 - Jan 2008

```text
Provided specialized L3 technical support for data and telecommunications network solutions, ensuring implementation, configuration, testing, and incident resolution. Coordinated deployments and acceptance testing.
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Skills: L3-Support, Network-Implementations, Configuration, Testing, Incident-resolution, Broadband, CDMA2000, 1xEVDO, WiMAX

### Strategic Planning Engineer

CANTV. Apr 2005 - Aug 2005

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Identified and structured business development strategies focused on acquiring cutting-edge solutions and products, ensuring technological innovation for the B2C segment.
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Skills: Strategic-Planning, Business-Development, Technology-Innovation

### Maintenance Engineer

CVG EDELCA. Oct 2003 - Apr 2005

```text
Ensured operation, maintenance, and availability of telecommunications systems at the Guri Hydroelectric Power Plant, including microwave and radio systems. Prepared technical specifications and managed projects.
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Skills: Maintenance, Telecommunications, Microwave-PDH-Links, VHF, UHF, HF-Radio, Technical-Specifications, Project-Management

### Co-Founder

Telecom Network Systems C.A.. Oct 2001 - Dec 2002

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Planned, designed, implemented, and integrated data networks and wireless solutions. Provided technical support for pre-sales, installation, and post-sales projects.
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Skills: network-design, Implementation, Integration, Network-Optimization, Pre-Sales, Post-sales-Support

### Data Support Engineer

Lucent Technologies de Venezuela. Nov 2000 - Aug 2001

```text
Provided specialized L3 technical support, integration, testing, and validation of data network solutions for telecommunications operators. Executed customer testing and acceptance plans and resolved critical incidents.
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Skills: L3-Support, Integration, Testing, ATM, DSL, LMDS, CDMA, Incident-resolution, Client-Acceptance

## Education

### Universidad Politécnica de Madrid

MBA, Business Administration

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Online MBA from Universidad Politécnica de Madrid, completed in 2026.
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### AWS Entrena Latam

AI Without Limits, Artificial Intelligence

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Completed the AI Without Limits course in August 2026.
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### CertiProf

Scrum Master Professional Certificate, Scrum

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Earned the Scrum Master Professional Certificate in July 2026.
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### Unicafam

Diploma, Project Management and Programming

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Completed a Project Management and Programming Diploma in June 2026.
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### CertiProf

OKR Certified Professional (OKRCP), OKR

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Earned the OKR Certified Professional (OKRCP) certification in July 2026.
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### ScrumStudy

Scrum Fundamentals Certified (SFC), Scrum

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Earned the Scrum Fundamentals Certified (SFC) certification in June 2026.
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### Scaled Agile, Inc.

Certified SAFe 6 Agilist, SAFe

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Earned the Certified SAFe 6 Agilist certification in May 2023.
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### Universidad Simón Bolívar

Electronic Engineer, Electronic Engineering

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Electronic Engineer degree from Universidad Simón Bolívar, completed in 1999.
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### A.F.S. Nakskov Gymnasium

Exchange Student, High School

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Exchange student at A.F.S. Nakskov Gymnasium in Denmark in 1993.
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## Tech stack

- Magento
- Azure DevOps
- Jira
- Confluence
- Trello
- Miro
- MURAL
- SAFe

To contact maria, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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