# Maria Teresa Frondozo

Maria Teresa Frondozo is a remote worker on Himalayas, Process Delivery Specialist at IBM, based in Philippines.

Source: https://himalayas.app/@mariateresafrondozo

```text
International logistics and procurement operations specialist at IBM, preparing import clearance instructions and coordinating global shipments.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Global Logistics Specialist, Procurement Specialist, Import Export Specialist |
| Skills | International Logistics, Import export documentation, Procure To Pay, Global Trade Compliance, Clearance Instructions Management, Reviewing Purchase Orders, Invoice Verification, Customs broker liaison, Freight Coordination, Shipment Tracking, ETA Monitoring, Documentation discrepancy resolution, Data Accuracy, Records Management, SAP |
| LinkedIn | https://linkedin.com/in/maria-teresa-frondozo-946390227 |

## About

```text
At IBM, I support international import and export shipment operations, primarily across Latin America, with backup support for EMEA and JAPAC. I review purchase-related documents and shipment paperwork, prepare Import Clearance Instructions, and coordinate submissions with customs brokers.

I monitor shipment progress and follow up with brokers and freight forwarders to support customs clearance and shipment release. When I find missing information or documentation discrepancies, I coordinate with stakeholders to obtain corrections and maintain accurate shipment records.

Since being promoted to Subject Matter Expert in July 2025, I’ve provided process guidance and support to colleagues. Earlier, at Concentrix, I handled healthcare insurance inquiries and supported providers with claim concerns; at Sutherland, I assisted customers with product, order, and account inquiries.
```

## Experience

### Process Delivery Specialist (current)

[IBM](https://himalayas.app/companies/ibm-com). May 2022 - Present

```text
Support international import and export shipment operations across multiple global regions, primarily Latin America, with backup support for EMEA and JAPAC. Review purchase-related documents, commercial invoices, airway bills, bills of lading, packing lists, and other supporting shipment documentation for accuracy and completeness.
```

Skills: SAP, Import-export-documentation, Reviewing-Purchase-Orders, Shipment-Tracking, Invoice-Verification, Customs-broker-liaison, Freight-Coordination, Documentation-discrepancy-resolution, Data-Accuracy, Records-Management, Stakeholder-Follow-up, Administrative-Support

### Customer Service Specialist

[Concentrix](https://himalayas.app/companies/concentrix). Jun 2019 - Apr 2022

```text
Handled healthcare insurance inquiries involving eligibility and benefits verification, claims, prior authorizations, and provider concerns. Reviewed member and insurance information to ensure accuracy and compliance with established procedures.
```

Skills: Health-Insurance, Eligibility-Verification, Benefits-Verification, Claims-Processing, Prior-Authorizations, Provider-Support, HIPAA-compliance, Customer-Service

### Customer Service Associate

[Sutherland](https://himalayas.app/companies/sutherland). Nov 2018 - Apr 2019

```text
Assisted customers with product, order, and account-related inquiries. Provided accurate information and timely resolution of customer concerns while following established procedures.
```

Skills: Customer-Service, Order-Management, Account-Management, problem-resolution

## Education

### Partido State University

Bachelor of Science, Entrepreneurship

```text
Bachelor of Science in Entrepreneurship from Partido State University, completed in 2019.
```

## Tech stack

- Google Docs
- Google Sheets
- Microsoft Excel
- SAP
- Microsoft Word
- Microsoft Outlook

To contact Maria Teresa, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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