# Maria Pagan

Maria Pagan is a remote worker on Himalayas, Translator at Legacy Concessions, based in Honduras.

Source: https://himalayas.app/@mariapagan

```text
I build high-touch customer support operations, strengthen client relationships, and coordinate teams for service excellence.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Honduras |
| Authorized to work in | Honduras |
| Salary expectations | 40k+ USD |
| Job categories | Customer Success Manager, Customer Support Specialist, Client Services Specialist, Account Manager, Project Coordinator |
| Skills | Customer Experience, Customer Success, Customer Service, Client Relations, client support, Project Coordination, Project Management, Account Management, Operations Management, problem resolution, Phone Support, Email Support, Live Chat, Hospitality, CRM, Microsoft Office, Digital Marketing, Team Coordination, English, Spanish, Translation, Customer Engagement, Business Development, Recruitment, Onboarding, Inventory Control, Strategic Planning, Microsoft Word, Excel |

## What I'm looking for

```text
I'm seeking a remote Customer Support, Customer Success, Client Services, Account Management, or Project Coordinator role where I can strengthen client relationships, coordinate operations, resolve issues, and deliver high-touch service.
```

## About

```text
I've spent 20+ years delivering customer service, managing client relationships, and coordinating operations across hospitality, account management, digital marketing, and customer support.

At RH Communitech, I led the launch of a new customer support and call center operation from planning through implementation. I helped secure and onboard the company's first client while managing daily operations, service quality, and client expectations.

I've also managed corporate clients and proposals at Intergroup Holding, led digital marketing and customer engagement initiatives at Innova BPO, and handled fast-paced hospitality operations at Sweet Time Concessions.

Today, I translate business communications between English and Spanish for Legacy Concessions. I bring bilingual communication, team coordination, problem resolution, and a customer-first approach to remote support and client services work.
```

## Experience

### Translator (current)

Legacy Concessions. Oct 2025 - Present

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Translate business documents and communications accurately between English and Spanish, ensuring clarity and cultural context.
```

Skills: Translation, English, Spanish, Communication-Skills

### Concession Operator

Sweet Time Concessions. Apr 2022 - Oct 2025

```text
Managed daily operations, customer service, inventory control, and issue resolution in a fast-paced hospitality environment.
```

Skills: Customer-Service, Inventory-Control, Operations-Management, problem-resolution

### Digital Marketing Supervisor

Innova BPO. Feb 2021 - Apr 2022

```text
Led digital marketing campaigns and customer engagement initiatives, coordinating execution and supporting growth.
```

Skills: Digital-Marketing, Campaign-Management, Customer-Engagement

### Project Manager

RH Communitech. Dec 2019 - Jan 2021

```text
Directed the launch of a new customer support and call center operation, managing planning, implementation, and daily operations. Secured and onboarded the company's first client and served as primary client relationship manager.
```

Skills: Project-Management, Call-Center-Operations, Customer-Relationship-Management, Recruitment, Onboarding

### Corporate Account Advisor

Intergroup Holding. Feb 2014 - Nov 2019

```text
Managed corporate clients, proposals, and business development activities, building and maintaining professional relationships.
```

Skills: Account-Management, Business-Development, Client-Relations

### Administrative Assistant

Columbus American School. Aug 2012 - Jan 2014

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Provided administrative support and coordinated communication across departments.
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Skills: Administrative-Support, Communication-Skills, Coordination

### Cabin Crew Member

TACA. Jul 1999 - Nov 2006

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Delivered premium passenger service while maintaining safety, professionalism, and customer comfort.
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Skills: Customer-Service, Safety, Professionalism

## Education

### CEUTEC

Marketing & Sales, Marketing and Sales

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Currently pursuing studies in Marketing and Sales.
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### Columbus American School

High School Diploma, General Studies

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Completed high school education.
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### TACA

Initial Cabin Crew Course, Aviation

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Completed initial cabin crew training.
```

### Word / Excel Operator Diploma

Word / Excel Operator Diploma, Computer Applications

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Completed training in Word and Excel operations.
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### CRM

CRM, Customer Relationship Management

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Completed training in Customer Relationship Management.
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### Strategic Planning

Strategic Planning, Strategic Planning

```text
Completed training in strategic planning.
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### Project Management

Project Management, Project Management

```text
Completed training in project management.
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## Tech stack

- Microsoft Excel
- Microsoft Word

To contact Maria, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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