# Marianne Guhit

Marianne Guhit is a remote worker on Himalayas, Escalations & Root Cause Analysis Support at Cognizant, based in Philippines.

Source: https://himalayas.app/@marianneguhit

```text
Operations and client success professional at Cognizant, improving service quality through root cause investigations and process optimization.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 90k+ PHP |
| Job categories | Operations Coordinator, Project Coordinator, Customer Success Specialist, Client Operations Specialist |
| Skills | Operations Coordination, Project Coordination, Customer Success, Customer Relationship Management, Root Cause Analysis, 5 Whys, Process Improvement, Process Optimization, SOP Development, Workflow Documentation, Stakeholder Management, Escalation Management, Customer Support, Client Onboarding, Operational Reporting |
| Website | https://yourvamg.my.canva.site/my-webpage |
| Portfolio | https://canva.com/design/DAHR7et97fs/qi2UDWDb26SPyZ4wo7xGrQ/view |
| LinkedIn | https://www.linkedin.com/in/marianne-guhit |

## About

```text
At Cognizant, I lead root cause investigations using RCA and 5 Whys to identify process gaps and support corrective actions. I also partner with stakeholders on escalations and develop operational reports and trend analyses.

At Plantmed, I handled patient enquiries, appointment scheduling, records, and administrative workflows, using Xero, Helix, and ClickUp. Across my work in customer operations, project coordination, and healthcare administration, I've supported process improvements and created documentation, SOPs, and user guides, including with AI tools.
```

## Experience

### Escalations & Root Cause Analysis Support (current)

[Cognizant](https://himalayas.app/companies/cognizant). Jan 2024 - Present

```text
Lead root cause investigations using RCA and 5 Whys methodologies to identify process gaps and drive corrective actions. Conduct monthly vendor and process team roundtable meetings to review performance trends and drive continuous improvement initiatives.
```

Skills: Root-Cause-Analysis, 5-Whys, Process-Improvement, Stakeholder-Management, Reporting, Dashboarding, Trend-Analysis

### Healthcare Administration

Plantmed. May 2025 - Nov 2025

```text
Handled patient enquiries, appointment scheduling, follow-ups, and administrative documentation. Processed invoices and payments using Xero and supported healthcare administrative workflows using Helix and ClickUp.
```

Skills: Patient-Care, Appointment-Scheduling, Documentation, Xero, Helix, ClickUp, Invoice-Processing

### Senior Process Executive

[Cognizant](https://himalayas.app/companies/cognizant). Jan 2019 - Dec 2024

```text
Coordinated project deliverables, stakeholder communications, timelines, and operational activities across multiple workstreams. Maintained documentation, trackers, reports, and records to support project and business objectives.
```

Skills: Project-Coordination, Stakeholder-Management, Documentation, Issue-Management, Risk-Tracking, Escalation-Handling, Process-Improvement

### Customer Care Professional

[AMEX Australia](https://himalayas.app/companies/american-express-company). Jan 2017 - Dec 2019

```text
Managed customer and account-related enquiries, investigated issues, and coordinated with internal teams to resolve complex concerns. Communicated resolutions clearly to customers and stakeholders.
```

Skills: Customer-Support, Issue-investigation, Stakeholder-Coordination, Communication-Skills

### Customer Solutions Officer

Citibank Australia. Jan 2009 - Dec 2016

```text
Supported customers across credit cards, savings, and mortgage-related services. Investigated complex enquiries and managed escalations with internal teams.
```

Skills: Customer-Service, Credit-Cards, Savings, Mortgage, Escalation-Management, Compliance

## Education

### Computer Technological Center

Computer Office Management, Computer Office Management

```text
Completed a program in Computer Office Management at Computer Technological Center.
```

## Tech stack

- Xero
- Salesforce
- Slack
- Google Workspace
- Notion
- ClickUp
- Gemini
- Canva
- Loom
- Helix
- ChatGPT

To contact Marianne, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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