# Maria Maradiaga

Maria Maradiaga is a remote worker on Himalayas, Especialista en Aseguramiento de Calidad at Collective Solution, based in Honduras.

Source: https://himalayas.app/@mariamaradiaga

```text
Quality Assurance Specialist at Collective Solution who analyzed service metrics and helped maintain client SLAs during staffing shortages.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Honduras |
| Authorized to work in | Honduras |
| Salary expectations | 30k+ USD |
| Job categories | QA Specialist, Customer Service |
| Skills | Quality Assurance, Customer Service, Customer Service Support, E Commerce Order Support, Call Monitoring, Quality Calibration, Operational Metrics Analysis, SLA Management, HIPAA compliance, Electronic Health Records, Technical Support, Microsoft Office, ModMed EMA, Salesforce, Five9 |
| LinkedIn | https://linkedin.com/in/Maria-Maradiaga- |

## What I'm looking for

```text
I’m looking for work in quality assurance or customer service where I can evaluate interactions, improve processes, and support customer satisfaction.
```

## About

```text
At Collective Solution, I evaluated customer service interactions, held call-listening and calibration sessions, and analyzed results to support quality and customer satisfaction.

I led weekly and monthly business reviews with senior management, reviewing key metrics to identify operational deviations and support timely adjustments. I also prepared detailed reports to inform decisions.

During seasonal peaks and critical staffing shortages, I took customer service calls while balancing my auditing responsibilities, helping maintain client SLAs and stay familiar with frontline processes.

Earlier at Collective Solution, I handled e-commerce order issues through phone, chat, and email, and documented incidents for follow-up. My background in computer technologies complements my experience in quality assurance, customer service, and technical support.
```

## Experience

### Especialista en Aseguramiento de Calidad

Collective Solution. Feb 2023 - Nov 2026

```text
Conducted evaluations, call listening sessions, and calibration with internal and external teams to assess knowledge, improve customer service quality, optimize processes, and increase operational efficiency. Led weekly and monthly business reviews with senior management, analyzing key metrics to identify operational deviations and drive real-time adjustments.
```

Skills: Quality-Assurance, Call-Monitoring, Calibration, Data-Analysis, SLA-Management, Customer-Service, Reporting, Metrics-Analysis

### Representante de Servicio al Cliente Remoto

Collective Solution. Mar 2022 - Feb 2023

```text
Managed inquiries via phone, chat, and email, resolving issues related to e-commerce orders to ensure customer satisfaction. Registered incidents to facilitate tracking and timely resolution.
```

Skills: Customer-Service, Ecommerce, Issue-Resolution, Phone-Support, Live-Chat, Email-Support, Incident-Management

## Education

### Universidad de San Pedro Sula (USAP)

Ingeniería en Tecnologías Computacionales, Computer Technologies. 2019 - 2024

```text
Pursued a degree in Computer Technologies Engineering, focusing on technical and detail-oriented skills.
```

### Centro Cultural Sampedrano (CCS)

Bachillerato en Ciencias y Humanidades con Orientación en Artes, Ciencias y Humanidades. 2014 - 2018

```text
Completed high school with a focus on sciences, humanities, and arts.
```

## Tech stack

- Salesforce
- Microsoft Office

To contact Maria, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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