# Maria Lourdes Mercado

Maria Lourdes Mercado is a remote worker on Himalayas, Job Coordinator at CRDN – SoCal, based in Philippines.

Source: https://himalayas.app/@marialourdesmercado

```text
Plumbing dispatcher at 1Tom Plumber who coordinated ServiceTitan scheduling, customer calls, and technician dispatch.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Dispatcher, Customer Service, Job Coordinator, Operations Coordinator, Project Coordinator |
| Skills | Dispatch Coordination, Technician Scheduling, Plumbing Service Dispatch, Job Coordination, Workflow Management, Customer Service, Appointment Scheduling, ServiceTitan, Restoration Workflow, Billing Audit, Invoice Tracking, Data Reconciliation, Quality Assurance, Compliance Auditing, Risk Analysis |

## About

```text
At 1Tom Plumber, I coordinated plumbing service requests, appointments, and dispatch for a U.S.-based home-services company. I used ServiceTitan to manage customer information, jobs, schedules, and follow-ups.

I supported technician scheduling and kept customers, technicians, and office personnel informed about service needs and schedule changes. I also followed up on unbooked leads, cancelled jobs, and estimates.

At CRDN – SoCal, I coordinated restoration job workflows and checked job and billing information across RestoreNet, QuickBooks Online, and iCat. I tracked invoices, followed up on outstanding items, and maintained job documentation.

Earlier at Ubiquity Global Services, I worked in project coordination, operational supervision, banking operations, quality auditing, compliance, and risk analysis. I tracked tasks and project updates, supported daily workflows, and conducted quality and compliance reviews.
```

## Experience

### Job Coordinator

CRDN – SoCal. Jul 2026 - Sep 2026

```text
Coordinated restoration job workflows and administrative activities, supporting job tracking, billing accuracy, documentation, follow-up, and communication across multiple systems and stakeholders.
```

Skills: Job-Coordination, Restoration-Workflow, RestoreNet, ICat, Quickbooks-Online, Billing-Audit, Invoice-Tracking, Data-Reconciliation, Follow-Up-With-Third-Party-Carriers, Documentation, Revenue-Recovery, Cross-System-Validation

### Customer Service / Plumbing Dispatcher

1Tom Plumber. Jul 2025 - Sep 2026

```text
Provided remote customer service and dispatch coordination for a U.S.-based plumbing and home-services company, supporting customers, technicians, and office operations in a fast-paced service environment.
```

Skills: ServiceTitan, Dispatch-Coordination, Technician-Scheduling, Job-Management, Customer-Service, Appointment-Management, Call-management, Lead-Follow-Up, CRM, Work-Orders, Dispatch-Boards, Warranty-Recall-Support

### Care Advisor / Care Coordinator

[A Place for Mom](https://himalayas.app/companies/a-place-for-mom). Feb 2025 - Mar 2026

```text
Managed high-volume inbound and outbound communication with families, healthcare providers, and care communities, coordinating inquiries, intake activities, service requests, scheduling, and follow-up workflows.
```

Skills: Customer-Service, Communication-Skills, Scheduling, Follow-up, Documentation, Case-Management, Stakeholder-Coordination

### Project Lead, Enterprise Transformation

Ubiquity Global Services. Nov 2023 - Mar 2024

```text
Coordinated operational workflows and project activities across multiple stakeholders, managing task tracking, follow-ups, documentation, and project status updates.
```

Skills: Project-Coordination, Task-Tracking, Documentation, Reporting, Spreadsheets, Dashboarding, Workflow-Management

### Supervisor, Operational Excellence

Ubiquity Global Services. Apr 2022 - Nov 2023

```text
Oversaw daily operational workflows, team activities, workload assignments, and service delivery, coordinating schedules, priorities, escalations, and cross-functional communication.
```

Skills: Operations-Management, Team-Leadership, Workflow-Coordination, Quality-monitoring, Process-Improvement, Reporting

### Team Lead, Banking Operations

Ubiquity Global Services. Jan 2019 - Apr 2022

```text
Coordinated daily operations, workload distribution, priorities, and workflow requirements, managing customer concerns, escalations, exceptions, and operational issues.
```

Skills: Operations-Coordination, Workload-Management, Customer-Service, Escalation-Management, Quality-Assurance, Reporting, Process-Improvement

### Compliance Specialist | QA Auditor | Risk Analyst

Ubiquity Global Services. Jan 2014 - Dec 2018

```text
Conducted detailed quality audits, documentation reviews, compliance checks, and operational assessments, investigating discrepancies and maintaining accurate records.
```

Skills: Quality-Auditing, Compliance, Risk-Analysis, Documentation, Reporting, Process-Improvement

## Tech stack

- Jira
- Google Workspace
- Asana
- Notion
- Google Sheets
- FreshDesk
- ServiceTitan

To contact Maria Lourdes, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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