# Maria Angola

Maria Angola is a remote worker on Himalayas, Asistente Comercial y Atención al Cliente at Empresa de Venta de Artículos de Lujo, based in Venezuela.

Source: https://himalayas.app/@mariaangola

```text
Customer service specialist who supported luxury retail customers remotely and managed service at Gamba Restaurante.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Venezuela |
| Authorized to work in | Venezuela |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Sales Assistant, Administrative Assistant, Process Analyst |
| Skills | Customer Service, Customer Support, Customer Complaint Handling, Sales Support, Order Management, Customer Follow up, Post sales Support, Process Analysis, Continuous Improvement, KPI Reporting, Inventory Management, Administrative Support, Quality Management, Occupational Health and Safety, HubSpot |
| LinkedIn | https://linkedin.com/in/maria-daniela-angola-varela-b8918216a |

## About

```text
At the remote luxury goods sales company, I assisted customers through WhatsApp, social media, and other digital channels. I answered product and pricing questions, followed requests through the purchase process, and coordinated orders and dispatches.

At Gamba Restaurante, I supervised and coordinated the customer service team, handled complaints, and trained staff. I also implemented improvements to the customer experience.

Earlier, I analyzed operational processes at Toyotáchira S.A, prepared reports and KPIs, and participated in continuous improvement projects. I also supported sales and administrative work at Surtimedical Distribuciones and Red Fire Boutique Creativa.
```

## Experience

### Asistente Comercial y Atención al Cliente

Empresa de Venta de Artículos de Lujo. Mar 2024 - Feb 2026

```text
Provided personalized customer service via WhatsApp, social media, and digital channels. Managed orders, coordinated dispatches, and handled post-sale support for national and international clients.
```

Skills: Customer-Service, WhatsApp-Business, Social-Media, Order-Management, Post-sale-Support, CRM

### Gerente de Atención al Cliente

Gamba Restaurante. Feb 2023 - Sep 2023

```text
Supervised and coordinated the customer service team, resolving complaints and ensuring client satisfaction. Trained staff and implemented service improvements.
```

Skills: Customer-Service, Team-Leadership, Complaint-Resolution, Training, Service-Improvement

### Asistente Administrativo y de Ventas

Surtimedical Distribuciones. Jan 2022 - Jan 2023

```text
Provided commercial advice to wholesale and retail clients, prepared quotations, and followed up on orders. Managed inventories, coordinated deliveries, and generated commercial reports.
```

Skills: Sales, Customer-Service, Quotations, Inventory-Management, Reporting, Order-Tracking

### Asistente Administrativo y de Ventas

Red Fire Boutique Creativa. May 2021 - Dec 2021

```text
Provided personalized customer service and sales support, managed orders and supplier coordination, and handled administrative organization and inventory control.
```

Skills: Customer-Service, Sales, Order-Management, Supplier-Coordination, Inventory-Control, Administrative-Support

### Analista de Procesos

Toyotáchira S.A. Jan 2011 - Jan 2020

```text
Analyzed and monitored operational processes, prepared reports and KPIs, and participated in continuous improvement projects. Coordinated with various departments to ensure compliance with procedures and quality standards.
```

Skills: Process-Analysis, KPI-Reporting, Continuous-Improvement, Quality-Standards, Cross-functional-Coordination

## Education

### Universidad Nacional Experimental del Táchira

Ingeniería Industrial, Industrial Engineering

```text
Earned a degree in Industrial Engineering from Universidad Nacional Experimental del Táchira in 2010.
```

## Tech stack

- HubSpot
- Google Workspace
- Google Sheets
- Zoom
- Google Meet
- Microsoft Office

To contact Maria, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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