# Margie Cadiao

Margie Cadiao is a remote worker on Himalayas, Customer Service Representative at Concentrix, based in Philippines.

Source: https://himalayas.app/@margiecadiao

```text
Dedicated customer service representative with a passion for helping others.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Philippines |
| Authorized to work in | United States |
| Salary expectations | 40k-60k USD |
| Job categories | Customer Service Representative, Technical Support Representative, Customer Service Associate, Customer Service |
| Skills | Customer Service, Time Management, Phone Communication, Communication Skills, Technical Support |

## What I'm looking for

```text
I am looking for a full-time position that allows remote work and personal development.
```

## About

```text
I am a committed professional with a diverse background in customer service and teaching. My experience spans various roles, including a Customer Service Representative at Concentrix and IQOR, where I honed my skills in assisting customers with technical issues and account management. My dedication to providing exceptional service has consistently led to positive customer experiences.

In addition to my customer service roles, I have also contributed to educational programs, teaching life skills and foundational subjects such as English and Algebra. My time at BYU Pathway-Connect allowed me to develop my teaching abilities while fostering a supportive learning environment. I am eager to leverage my skills and experiences to make a meaningful impact in a full-time position that allows for personal and professional growth.
```

## Experience

### Customer Service Representative

[Concentrix](https://himalayas.app/companies/concentrix). Nov 2021 - Nov 2022

```text
Provided Tier II support for customers with Triple play subscriptions, assisting with escalated tickets and customer inquiries.
```

Skills: Customer-Service, Escalation-Management, Communication-Skills, Time-Management

### Provider Recruitment Specialist

Azova BP Corp. Nov 2021 - Nov 2022

```text
Responsible for cold calling providers to join our Telemedicine Network, setting appointments, and participating in the vaccine verification team.
```

Skills: Cold-Calling, Appointment-Setting, Telemedicine, Communication-Skills

### Customer Service Representative

IQOR. Nov 2021 - Nov 2022

```text
Assisted customers with their Bell Canada accounts, including bill payments and dispatch bookings.
```

Skills: Customer-Service, Technical-Support, Communication-Skills

### Call Center Trainee

Bago Sphere. Oct 2015 - Jan 2016

```text
Completed training in call center operations, focusing on mock calls, vocabulary, and customer interaction skills.
```

Skills: Communication-Skills

### Indexer

[The Church of Jesus Christ of Latter-day Saints](https://himalayas.app/companies/the-church-of-jesus-christ-of-latter-day-saints). Oct 2015 - Jan 2016

```text
Encoded data of ancestors globally to maintain records for sacred ordinances in the temple.
```

Skills: Communication-Skills, Time-Management

## Education

### Brigham Young University

Certificate, Life Skills and Personal Development. 2021 - 2022

```text
A year-long program teaching life skills, English, Algebra, and personal finance.
```

### Bago Sphere Call Center Training

Training Certificate, Call Center Training. 2015 - 2015

```text
Call center training teaches basic learning like mock calls, samples of versants, and vocabulary.
```

### Bago Sphere Call Center Training

Certification, Call Center Training. 2015 - 2015

```text
Call center training teaches basic learning like mock calls, samples of versants, and vocabulary.
```

## Tech stack

- Gmail
- F#

To contact Margie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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