# Marcos Soto

Marcos Soto is a remote worker on Himalayas, ServiceNow Developer at IPSUM, based in Mexico.

Source: https://himalayas.app/@marcossoto

```text
ServiceNow Developer at IPSUM building multilingual Virtual Agent topics and NLU models for enterprise clients.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Mexico |
| Authorized to work in | Mexico |
| Salary expectations | 80k+ MXN |
| Job categories | ServiceNow Developer, Full Stack Developer, Data Operations Analyst |
| Skills | ServiceNow, Virtual Agent, NLU, Flow Designer, CMDB, CSDM 5.0, ServiceNow Integration Hub, Service Portal, ITSM, SPM, ACLs, Domain Separation, Now Mobile, Now Agent, Predictive Intelligence |

## About

```text
At IPSUM, I develop ServiceNow solutions for enterprise clients including Laureate, Peñoles, Skandia, Vanti and Río Grande Foods. I build and maintain Virtual Agent topics and multilingual NLU models, and configure Flow Designer automations and Service Portal components.

At Grupo AXO (FullPrice), I monitor production data operations and built Rundeck Watcher to send job-failure notifications. I also automated the Zoho shift log, replacing 3–4 hours of manual weekly data entry with generated CSV/Excel output. Earlier, at Hopewell System, I built a Java Spring Boot and Angular platform for tracking virtual machine usage and billing.
```

## Experience

### ServiceNow Developer (current)

IPSUM. Jan 2026 - Present

```text
Develop and configure ServiceNow solutions for enterprise clients, including Virtual Agent topics, NLU models, Flow Designer automations, and Service Portal components. Also author technical documentation and run UAT/QA validation cycles.
```

Skills: ServiceNow, Virtual-Agent, NLU, Flow-Designer, ACLs, Domain-Separation, Service-Portal, Now-Mobile, UAT, QA

### BI Production Support / Data Operations Analyst (current)

Grupo AXO. Dec 2020 - Present

```text
Monitor scheduled jobs and dashboards across Pentaho, New Relic, Rundeck, and Power BI, supporting POS sales-data pipelines. Triage failures by business criticality and deliver status reports to stakeholders.
```

Skills: Pentaho, New-Relic, Rundeck, Power-BI, Data-Operations, Incident-Triage, Automation, Zoho

### Customer Support (English)

Press One. Oct 2024 - Jan 2025

```text
Provided live phone and email support in English for a consumer products company, resolving subscription, order, billing, and account issues.
```

Skills: Customer-Support, English, Communication-Skills, Problem-Solving

### Full-Stack Developer

Hopewell System. Jan 2020 - Oct 2023

```text
Built a VM consumption quoting platform with Java Spring Boot and Angular, and a document management system in .NET/C#. Also migrated a WordPress site to React.
```

Skills: Java, Spring-Boot, Angular, TypeScript, .NET, C#, jQuery, Bootstrap, React, REST-APIs

## Education

### Universidad Politécnica de Pachuca

Bachelor of Engineering, Software Engineering. 2016 - 2020

```text
Bachelor of Engineering in Software Engineering from Universidad Politécnica de Pachuca, completed in 2020.
```

## Tech stack

- Spring Boot
- .NET
- Bootstrap
- React
- jQuery
- JavaScript
- Java
- C#
- New Relic
- SPM
- TypeScript
- SQL
- ServiceNow
- Rundeck
- Power BI
- REST APIs
- Angular
- HTML
- CSS

To contact Marcos, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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