# Marchelle Williams Marchelle Williams is a remote worker on Himalayas, Welcome Coordinator / Practice Manager in Training at Oak Street Health, based in United States. Source: https://himalayas.app/@marchellewilliams ```text Healthcare operations professional at Oak Street Health coordinating patient scheduling, referrals, and front office workflows. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | United States | | Authorized to work in | United States | | Salary expectations | 40k+ USD | | Job categories | Healthcare Operations Professional, Executive Assistant, Office Manager, Patient Access Representative, Medical Receptionist | | Skills | Healthcare Administration, Healthcare Operations, Administrative Support, Executive Support, Office Management, Patient Scheduling, Provider Scheduling, Patient Registration, Insurance Verification, Epic EHR, HIPAA compliance, Workflow Improvement, Project Coordination, Reporting, Data Entry | ## About ```text At Oak Street Health, I coordinate front office operations, provider calendars, patient scheduling, and referrals to support a seamless patient experience. I also support practice leadership with operational projects, reporting, Epic training, and workflow improvements. Across healthcare settings including America's Best, Community Medical Services, and The Revenue Group (University Hospitals Contract), I supported patient registration, insurance verification, scheduling, and accurate documentation. I bring experience with Epic EHR, HIPAA, and administrative operations, and I'm pursuing a Bachelor's degree in Healthcare Administration. ``` ## Experience ### Welcome Coordinator / Practice Manager in Training (current) Oak Street Health. Apr 2026 - Present ```text Coordinate front office operations, provider calendars, patient scheduling, referrals, and administrative workflows while ensuring a seamless patient experience. Support practice leadership with operational projects, reporting, Epic training, workflow improvements, patient outreach, and community engagement events. ``` Skills: Epic-EHR, Scheduling, Reporting, Workflow-Improvement, Patient-Outreach, Project-Coordination, Client-Relations, Cross-Functional-Collaboration ### Customer Care Specialist II (current) Nordstrom. Oct 2025 - Present ```text Resolved complex customer issues across phone, email, and chat while documenting interactions and maintaining service standards. Partnered with leadership and cross-functional teams to troubleshoot escalated issues and improve customer outcomes. ``` Skills: Customer-Service, Issue-Resolution, Documentation, Multitasking, Cross-Functional-Collaboration ### Front Desk Receptionist America's Best. Apr 2024 - Jan 2025 ```text Managed provider scheduling, insurance verification, patient registration, and confidential documentation. Coordinated office operations and maintained accurate records to support efficient clinic workflow. ``` Skills: Scheduling, Insurance-Verification, Patient-Registration, Documentation, Customer-Service ### Medical Receptionist Community Medical Services. Mar 2023 - Mar 2024 ```text Supported daily clinic operations through scheduling, registration, insurance verification, and provider coordination. Maintained accurate electronic health records and ensured HIPAA compliance. ``` Skills: Scheduling, Registration, Insurance-Verification, Electronic-Health-Records-(EHR), HIPAA, Provider-coordination ### Patient Access Representative The Revenue Group. Jun 2021 - Jan 2023 ```text Registered patients, verified insurance eligibility, and maintained accurate documentation. Resolved registration issues while coordinating with clinical departments to improve patient throughput. ``` Skills: Patient-Registration, Insurance-Verification, Documentation, Coordination, Customer-Service ### Help Desk Support [TEKsystems](https://himalayas.app/companies/teksystems). Jan 2021 - May 2021 ```text Provided technical and administrative support for healthcare staff across multiple systems. Documented incidents, resolved access issues, and escalated complex cases. ``` Skills: Technical-Support, Incident-Documentation, Access-Management, Escalation-Management, Confidentiality ### Claims Assistant [Sedgwick](https://himalayas.app/companies/sedgwick). Aug 2018 - Jan 2020 ```text Maintained confidential claims documentation and ensured data accuracy. Prepared reports, tracked claim status, and coordinated documentation across departments. ``` Skills: Claims-Processing, Documentation, Reporting, Data-Accuracy, Coordination ## Education ### Bryant & Stratton College Bachelor's Degree, Healthcare Administration ```text Currently pursuing a Bachelor's degree in Healthcare Administration. ``` ## Tech stack - Microsoft Excel - Microsoft Outlook To contact Marchelle, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Charmika Morton](https://himalayas.app/@charmikamorton): Patient Access Representative, Community Health Alliance - [Courtney Prellwitz](https://himalayas.app/@courtneyprellwitz): Patient Service Representative, Advocate Aurora Health - [SAYA User](https://himalayas.app/@sayauser): Patient Services Representative, ACTalent – Pediatric Associates - [Darian Elkins](https://himalayas.app/@darianelkins): Bartender, Santikos Entertainment - [Keondra Perkins](https://himalayas.app/@keondraperkins): Front Office Specialist (Seasonal), Little Spurs Urgent Care - [Monique Blanchard](https://himalayas.app/@moniqueblanchard): Patient Services Representative, Summit Health System - [Misty Hassler](https://himalayas.app/@mistyhassler): Administrative & Insurance Coordinator, Associated Chiropractic Specialists - [Carleigh Dansby](https://himalayas.app/@carleighdansby): Patient Access Specialist, AnMed Health CareConnect - [Eriante Boone](https://himalayas.app/@erianteboone): Front Desk Receptionist, Saad's Healthcare - [Ilia DeLuca](https://himalayas.app/@iliadeluca): Patient Service Representative, UnitedHealth Group / Optum (via Russell Tobin)