# María José Serrano Sanchez

María José Serrano Sanchez is a remote worker on Himalayas, PIMC - Case Manager and Virtual Assistance at Virtua Core, based in Nicaragua.

Source: https://himalayas.app/@marajosserranosanche

```text
My experience has included customer support, account management, billing assistance, financial services, technical troubleshooting.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nicaragua |
| Authorized to work in | Nicaragua |
| Salary expectations | 17k-30k USD |
| Job categories | Customer Service, Case Manager |
| Skills | Case Management, Customer Service, Customer Support, Technical Support, Troubleshooting, Customer Relationship Management, Account Management, Conflict Resolution, CRM Systems, Data Entry, Record keeping, Email Support, Live Chat, Online Shopping Support, Telecommunications Support |
| LinkedIn | https://https://www.linkedin.com/in/mar%C3%ADa-jos%C3%A9-serrano-a14939327/ |

## What I'm looking for

```text
I'm seeking a challenging remote position where I can apply my experience in customer service, case management, technical support, and conflict resolution to improve client satisfaction and support organizational success.
```

## About

```text
At Virtua Core, I worked as a Case Manager, coordinating client cases and handling documentation and follow-up.

Across roles with BANCO LAFISE NICARAGUA and SITEL – CAPITAL ONE, I supported customers with financial services and customer service.

At SITEL – EQUIFAX CAMPAIGN, I worked in customer service and sales. My broader experience includes technical support, billing assistance, account management, and online purchase assistance.

I'm seeking a challenging remote position where I can apply my experience in customer service, case management, technical support, and conflict resolution to improve client satisfaction and support organizational success.
```

## Experience

### PIMC - Case Manager and Virtual Assistance

Virtua Core. Feb 2024 - Aug 2026

```text
Managed client cases and provided virtual assistance, coordinating cases from initial contact through resolution.
```

Skills: Case-Management, Virtual-Assistant, Client-Communication, Documentation, Follow-up, Multitasking

### Customer Service and Sales

Sitel – Equifax Campaign. Oct 2019 - Dec 2022

```text
Delivered customer service and sales support for Equifax campaign at Sitel.
```

Skills: Customer-Service, Sales, CRM-Systems

### Customer Service – Financial Support

Sitel – Capital One. Jan 2011 - May 2014

```text
Provided customer service and financial support for Capital One campaign at Sitel.
```

Skills: Customer-Service, Financial-Services, Account-Management

### Cashier / Customer Service

Banco Lafise Nicaragua. Oct 2009 - Nov 2010

```text
Provided cashier and customer service support at Banco Lafise Nicaragua.
```

Skills: Customer-Service, Cash-Handling, Banking

## Education

### UCC University

Tourism and Hotel Management, Tourism and Hotel Management

```text
Studied Tourism and Hotel Management at UCC University.
```

### Rubenia Educational Center

High School Diploma, Science and Letters

```text
Earned a High School Diploma in Science and Letters from Rubenia Educational Center.
```

### Lincoln International Academy

Primary Education, Primary Education

```text
Completed primary education at Lincoln International Academy.
```

## Tech stack

- Salesforce
- Microsoft Teams
- Google Workspace
- Microsoft Excel
- Zoom
- Go High Level
- Microsoft Word
- Microsoft Outlook
- Microsoft Office

To contact María José, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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