# Manu V Reddy

Manu V Reddy is a remote worker on Himalayas, Senior Team Leader at Wipro Limited, based in India.

Source: https://himalayas.app/@manuvreddy

```text
Senior Team Leader at Wipro who improved turnaround time by 15% through workflow redesign and sustained 95% quality scores.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 720k+ INR |
| Job categories | Team Lead |
| Skills | Team Leadership, Coaching, Performance Management, Quality Assurance, Escalation Management, KPI Reporting, performance reporting, CSAT, SLA Management, Root Cause Analysis, Process Improvement, Workforce Planning, Data Analysis, Google Sheets, Sourcing |

## About

```text
At Wipro Limited, I led daily operations for a 30+ agent customer service team, sustaining 95% quality scores and improving turnaround time by 15% through workflow redesign. I also handled high-severity escalations and partnered with client management on service-quality trends and SOW compliance.

As Quality Assurance Lead, I maintained a 95% score in golden audit cycles and trained team members on policies and best practices. I established a mentorship program to develop high performers into subject-matter experts and future leaders, strengthening retention and engagement.
```

## Experience

### Senior Team Leader

[Wipro Limited](https://himalayas.app/companies/wipro-limited). Jan 2024 - Sep 2026

```text
Led daily operations of a 30+ agent customer service team, consistently exceeding SLAs and quality standards. Owned coaching and performance management, introduced audits sustaining 95% quality scores, and cut turnaround time by 15% through workflow redesign.
```

Skills: Team-Leadership, Coaching, Performance-Management, Quality-Assurance, Escalation-Management, KPI-Reporting, CSAT, SLA-Management, Root-Cause-Analysis, Process-Improvement, Workforce-Planning, Data-Analysis, Google-Sheets

### Quality Assurance Lead

[Wipro Limited](https://himalayas.app/companies/wipro-limited). Jan 2023 - Jan 2024

```text
Oversaw quality assurance processes for customer service operations, ensuring adherence to service standards and policies. Maintained a 95% quality score in golden audit cycles and trained team members on policies and best practices.
```

Skills: Quality-Assurance, Audit, Performance-Monitoring, Training, Compliance, Escalation-Handling

### Associate

[Wipro Limited](https://himalayas.app/companies/wipro-limited). Nov 2021 - Dec 2022

```text
Managed customer service operations for premium clients, maintaining an average 12-hour turnaround time for ticket resolution. Partnered with internal teams to implement process enhancements that improved customer satisfaction.
```

Skills: Customer-Service, Ticket-Resolution, Process-Improvement, Data-Analysis, SLA-Management

## Education

### Bangalore University

MBA, Finance. Grade: 7.3/10

```text
Pursued an MBA in Finance at Bangalore University, achieving a grade of 7.3/10.
```

### Bangalore University

B.Com, Accounting and Taxation. Grade: 6.8/10

```text
Completed a Bachelor of Commerce with a focus on Accounting and Taxation, achieving a grade of 6.8/10.
```

## Tech stack

- Google Sheets

To contact Manu, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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