# Mansi mishra

Mansi mishra is a remote worker on Himalayas, Merchandiser at IEnergizer IT Services Ltd, based in India.

Source: https://himalayas.app/@mansimishra2

```text
I improve customer support and merchandising operations through CRM, reporting, vendor coordination, and Excel-based analysis.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Customer Support Representative, Merchandiser, Customer Support Representative, Customer Service, Operations Coordinator, MIS Executive, Vendor Coordinator, Customer Support Agent, Customer Representative, Client Support Representative, User Support Representative, Customer Technical Support Representative, Service Support Representative, Support Representative, Customer Support Specialist, Customer Service Associate, Customer Support |
| Skills | Customer Support, Customer Relationship Management, CRM Tools, Merchandising, Excel, Pivot Tables, Charts, Conditional Formatting, PowerPoint, Data Analysis, Reporting, MIS Reporting, Documentation, Records Management, Order Processing, Vendor coordination, Inventory Management, Presentation Skills, Multitasking |

## What I'm looking for

```text
I'm looking for a role where I can use customer support, merchandising operations, reporting, vendor coordination, and Excel skills to resolve issues, maintain accurate records, and support business goals.
```

## About

```text
I've supported customers at IEnergizer IT Services Ltd, resolving chat and email queries, documenting CRM interactions, and meeting SLA, quality, and productivity targets.

Across four years in merchandising, I've prepared Excel-based MIS reports, tracked orders and shipments, coordinated vendors and buyers, managed inventory records, and created business presentations.
```

## Experience

### Merchandiser

IEnergizer IT Services Ltd

```text
Prepared merchandising reports using Excel, coordinated with vendors and buyers, and tracked orders and inventory to support business operations.
```

Skills: Excel, Pivot-Tables, Data-Analysis, Reporting, Vendor-coordination, Inventory-Management, Order-Processing, MIS-Reporting, Presentation-Skills

### Chat Executive / Customer Support Representative

IEnergizer IT Services Ltd

```text
Resolved customer queries professionally and timely, maintaining high satisfaction. Coordinated with internal teams for issue resolution and documented interactions in CRM.
```

Skills: Customer-Relationship-Management, CRM, Problem-Solving, Documentation

## Education

### MG Girl Inter College

Bachelor of Commerce, Commerce

```text
Bachelor of Commerce degree from MG Girl Inter College.
```

## Tech stack

- Microsoft Excel

To contact Mansi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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