# Manpreet Kaur

Manpreet Kaur is a remote worker on Himalayas, Technical Support Specialist at Fortinet Technologies Inc., based in Canada.

Source: https://himalayas.app/@manpreetkaur25

```text
Technical Support Specialist at Fortinet resolving high-severity FortiGate and network security incidents for enterprise customers.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 85k-150k CAD |
| Job categories | Technical Support Specialist, Technical Support Engineer |
| Skills | Technical Support, Network Security, FortiGate, FortiOS, VPN, BGP, OSPF, ADVPN, SD WAN, Critical Incident Response, Root Cause Analysis, IPsec VPN, SSL VPN, High Availability, LDAP |
| LinkedIn | https://www.linkedin.com/in/manpreet-kaur-a8792919b |

## What I'm looking for

```text
I'm open to fully remote roles across Canada.
```

## About

```text
At Fortinet Technologies Inc., I troubleshoot high-severity production incidents for enterprise and public-sector customers, resolving issues across FortiGate, VPN, routing, and network security. I manage support cases from diagnosis through resolution, using packet analysis, FortiOS diagnostics, and lab reproduction.

I was promoted from Senior Technical Support Engineer within one year and have consistently ranked among the top 3 of 15 engineers. I also mentor shadowing engineers and contribute to troubleshooting documentation.
```

## Experience

### Technical Support Specialist (current)

[Fortinet Technologies Inc.](https://himalayas.app/companies/fortinet). Mar 2023 - Present

```text
Promoted from Senior Technical Support Engineer to Technical Support Specialist within one year. Leads remote troubleshooting and root cause analysis for high-severity production incidents across global enterprise and public-sector environments.
```

Skills: FortiGate, ADVPN, SD-WAN, BGP, OSPF, VPN, Authentication, Packet-Analysis, FortiOS-Diagnostics, Lab-Reproduction, Topology-Analysis, Incident-Response, Root-Cause-Analysis, SLA-Management, Mentorship, Knowledge-Base-Documentation

### Senior Technical Support Engineer

[Fortinet Technologies Inc.](https://himalayas.app/companies/fortinet). Mar 2022 - Feb 2023

```text
Configured, troubleshot, and diagnosed Fortinet Security Fabric products including FortiGate, FortiWiFi, FortiAP, FortiSwitch, and FortiGate Cloud. Resolved authentication, VPN, routing, and security policy issues involving LDAP, RADIUS, SSO, IPsec/SSL VPN, UTM, application control, DLP, intrusion prevention, and web application firewall capabilities.
```

Skills: FortiGate, FortiWiFi, FortiAP, FortiSwitch, FortiGate-Cloud, LDAP, RADIUS, SSO, IPsec-VPN, SSL-VPN, UTM, Application-control, DLP, Intrusion-Prevention, Web-Application-Firewall, SLA-Management, Follow-The-Sun-Support

### IT Systems Specialist

Webberz Educom Ltd.. Jul 2018 - Nov 2019

```text
Supported corporate IT operations including desktop deployment, IT room setup, hardware/software installation, LAN/Wi-Fi troubleshooting, user access, printers/peripherals, antivirus/security, backups, and day-to-day systems support. Diagnosed and resolved workstation, network, software, and connectivity issues.
```

Skills: Desktop-Deployment, Hardware-installation, Software-Installation, LAN-Troubleshooting, Wi-Fi-Troubleshooting, User-Access-Management, Printers, Peripherals, Antivirus, Backup, Systems-support

## Education

### Concordia University of Edmonton

Master of Information Systems Security Management, Information Systems Security Management. 2020 - 2021. Grade: 3.7/4.0

```text
Master of Information Systems Security Management with a GPA of 3.7/4.0, graduating Magna Cum Laude.
```

### Guru Nanak Dev University

Master of Computer Applications, Computer Applications. 2015 - 2018. Grade: 9.28/10

```text
Master of Computer Applications with a GPA of 9.28/10.
```

### Lyallpur Khalsa College

Bachelor of Science, Computer Science. 2012 - 2015. Grade: 78%

```text
Bachelor of Science in Computer Science with 78% marks.
```

## Tech stack

- Microsoft Azure
- Wireshark
- sso
- FortiAuthenticator
- FortiAnalyzer
- Radius
- Fortinet
- AWS

To contact Manpreet, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Jeff Beaudoin](https://himalayas.app/@jeffbeaudoin): Network Administrator | Tier 2 Support, Rogers Communications
- [Avneesh Sood](https://himalayas.app/@avneeshsood): Wireless Consultant, Staples
- [Alec Green](https://himalayas.app/@alecgreen): Technical Support Representative, Rogers Communications
- [thahishan User](https://himalayas.app/@thahishanuser): Merchandiser, Shoppers Drug Mart
- [Ali El Kabli](https://himalayas.app/@alielkabli): IT Support Specialist, Munvo EMEA
- [Rajesh G](https://himalayas.app/@rajeshg1): Technical Support Specialist, IOS Solutions
- [Rajni Grover](https://himalayas.app/@rajnigrover): Network Administration / IT Coordinator, ABM College
- [Rishab Singh](https://himalayas.app/@rishabsingh2): Senior Technical Support Specialist, Fortinet
- [Thejasviraj Charitar](https://himalayas.app/@thejasvirajcharitar): Intermediate Technical Support Engineer, Corel Corporation
- [Brian Nuwagaba](https://himalayas.app/@briannuwagaba): Bus Operator, City of Ottawa (OC Transpo)