# Manoj Kamati

Manoj Kamati is a remote worker on Himalayas, Customer Care Operations Delivery (CCOD) at Wipro Limited, based in India.

Source: https://himalayas.app/@manojkamati

```text
Healthcare operations professional at WIPRO LIMITED managing US healthcare workflow inventory, operational reporting, and SLA compliance.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Healthcare Operations Specialist, Operations Analyst, Reporting Analyst |
| Skills | Healthcare Operations, Healthcare Claims Processing, Inventory Management, Work Allocation, Resource Planning, Aging Inventory Management, MIS Reporting, Operational Reporting, SLA Monitoring, Productivity Tracking, Data Analysis, Process Improvement, Customer Service, life insurance, Pension Products |

## What I'm looking for

```text
I’m looking to use my experience in healthcare operations, inventory management, MIS reporting, and customer service in operations, reporting, or analyst roles, while continuing to grow professionally.
```

## About

```text
At WIPRO LIMITED, I monitor daily inventory and workflow queues for the US Healthcare Operations project, assign work based on priorities, and manage aged inventory to support SLA compliance.

I analyze operational data and prepare management reports using Microsoft Excel, including Pivot Tables and lookup functions. I also track productivity and inventory status and support Operations Managers and Team Leads in meeting daily production goals.

Earlier, I handled customer queries for international clients at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED and supported customers with life insurance and pension products at TATA CONSULTANCY SERVICES (TCS). I’m looking to contribute my experience in healthcare operations, inventory management, MIS reporting, or analyst work while continuing to grow professionally.
```

## Experience

### Customer Care Operations Delivery (CCOD) (current)

[Wipro Limited](https://himalayas.app/companies/wipro-limited). Jun 2016 - Present

```text
Monitored daily inventory and workflow queues, assigned work based on workload and priorities, managed aged inventory, and generated reports for management review. Analyzed operational data using advanced Excel functions and supported process improvement initiatives.
```

Skills: Inventory-Monitoring, Work-Allocation, Aging-Inventory-Management, MIS-Reporting, Operational-Reporting, Data-Analysis, Excel, V-Lookups, HLOOKUP, Index-Match, XLOOKUP, Pivot-Tables, SLA-Monitoring, Process-Improvement

### Practitioner

[Concentrix Daksh Services India Private Limited](https://himalayas.app/companies/concentrix). Nov 2014 - Jun 2016

```text
Handled inbound customer calls for international clients, resolved queries and complaints, and escalated complex issues. Delivered high-quality customer service while maintaining performance targets.
```

Skills: Customer-Service, Issue-Resolution, Escalation-Management, Communication-Skills

### Process Associate

[Tata Consultancy Services (TCS)](https://himalayas.app/companies/tata-consultancy-services). Sep 2012 - Apr 2014

```text
Managed customer queries related to life insurance and pension products, processed requests, and maintained accurate records. Ensured adherence to service quality and compliance standards.
```

Skills: Customer-Support, life-insurance, Pensions, Record-keeping, Compliance

## Education

### University of Calcutta

Bachelor of Commerce, Commerce

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Completed Bachelor of Commerce (B.Com) from the University of Calcutta in 2012.
```

### West Bengal Board of Secondary Education

Madhyamik

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Completed Madhyamik (secondary) education under the West Bengal Board of Secondary Education.
```

### West Bengal Council of Higher Secondary Education

Higher Secondary

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Completed Higher Secondary education under the West Bengal Council of Higher Secondary Education.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Manoj, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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