# MAngelica Monsalve

MAngelica Monsalve is a remote worker on Himalayas, Assistant Branch Manager at Banco Caja Social, based in Colombia.

Source: https://himalayas.app/@mangelicamonsalve

```text
I lead banking operations, risk controls, and customer-focused branch performance.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Colombia |
| Authorized to work in | Colombia |
| Salary expectations | 60k+ USD |
| Job categories | Branch Manager, Operations Manager, Financial Advisor, Risk Manager, Internal Auditor |
| Skills | Industrial Engineering, Logistics Management, Value Network Management, Banking Operations, Branch Administrator, Finance Operations, Operational Risk Management, Fraud Prevention, AML CFT Compliance, SARLAFT, Internal Auditing, Cash Management, Reconciliations, Process Optimization, Supply Chain Management, Logistics, Quality Assurance, Continuous Improvement, Standard Operating Procedures, Financial Advisory, Portfolio Management, Customer Retention, Customer Onboarding, Credit Risk Analysis, Underwriting, Customer Experience, KPI Tracking, Reporting, Cross functional Leadership, Conflict Resolution, Stakeholder Management, SAP, Excel, Human Resources Administration, Customer Service, Digital Transformation, Strategic Marketing, English, Spanish |

## About

```text
I've led branch administration and customer service at Banco Caja Social, overseeing operational controls, internal audits, cash management, reconciliations, and regulatory compliance.

I also built client portfolios through financial advisory, credit evaluation, and consultative service. As an Industrial Engineer with logistics process management training, I bring process optimization, fraud prevention, AML/CFT compliance, and team leadership to financial operations.
```

## Experience

### Assistant Branch Manager

Banco Caja Social. Jan 2023 - Dec 2024

```text
Led administrative, operational, and customer service management of a bank branch, ensuring compliance with corporate policies and regulatory frameworks. Implemented operational risk controls, fraud prevention protocols, and AML/CFT guidelines, and supervised cash vault operations and daily reconciliations.
```

Skills: Branch-Administrator, Operational-Risk-Management, Fraud-Prevention, AML-CFT-Compliance, Internal-Auditing, Cash-Management, Balancing, Reconciliations, Customer-Experience, Team-Leadership, KPI-Tracking

### Financial Advisor

Banco Caja Social. Jan 2019 - Dec 2023

```text
Managed client advisory, customer acquisition, and cross-selling across consumer credit, deposit accounts, investments, and insurance portfolios. Evaluated financing applications and creditworthiness for individuals and micro-business clients, ensuring compliance with risk policies.
```

Skills: Financial-Advisory, Customer-Acquisition, Cross-Selling, Credit-Risk-Analysis, Underwriting, Portfolio-Management, Customer-Retention, Compliance

## Education

### Universidad Nacional Abierta y a Distancia (UNAD)

Postgraduate Specialization, Logistics Process Management in Value Networks

```text
Postgraduate Specialization in Logistics Process Management in Value Networks, completed in 2025.
```

### Universidad Nacional Abierta y a Distancia (UNAD)

Bachelor's Degree, Industrial Engineering

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Bachelor's Degree in Industrial Engineering from Universidad Nacional Abierta y a Distancia (UNAD).
```

### SENA

Quality Internal Auditing, Quality Internal Auditing

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Certification in Quality Internal Auditing from SENA.
```

### SENA

Customer Service Excellence, Customer Service Excellence

```text
Certification in Customer Service Excellence from SENA.
```

### SENA

Human Resources Management, Human Resources Management

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Certification in Human Resources Management from SENA.
```

### Politécnico Intercontinental

Digital Transformation, Digital Transformation

```text
Certification in Digital Transformation from Politécnico Intercontinental.
```

### Platzi

Strategic Marketing, Strategic Marketing

```text
Certification in Strategic Marketing from Platzi.
```

## Tech stack

- Microsoft Excel
- SAP

To contact MAngelica, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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