# Manavi Gowda

Manavi Gowda is a remote worker on Himalayas, Business Systems Analyst at Confluent, based in India.

Source: https://himalayas.app/@manavigowda

```text
Zendesk administrator and business systems analyst who managed 22+ enterprise instances and integrated Zendesk with Jira and ServiceNow.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1048k+ INR |
| Job categories | Zendesk Administrator, Business Systems Analyst, Application Administrator, Product Support Engineer, Operations Manager, Technical Lead |
| Skills | Zendesk Administration, Zendesk, Zendesk Support, Zendesk Guide, Zen Desk Chat, Zendesk Explore and Analytics, Zendesk Migration, Zendesk Business Rules, Triggers, Automation, SLA, Views |

## About

```text
At Confluent, I administered two global Zendesk instances supporting 1,500 agents and engineers, and managed daily ticket escalations. I updated Zendesk architecture and integrated the platform with Jira to streamline engineering escalations.

Previously, I administered Zendesk environments at Narvar, Vimeo, and Ola Ani Technologies, including configurations, workflows, reporting, and integrations with ServiceNow and Jira. At Your Cabs, I led a 20-agent support team; I’m also PMP and ITIL certified.
```

## Experience

### Business Systems Analyst

[Confluent](https://himalayas.app/companies/confluent). Jan 2026 - Jun 2026

```text
Administered 2 global Zendesk instances supporting 1,500 agents and engineers while managing 100+ daily ticket escalations. Spearheaded end-to-end Zendesk architecture updates and managed integrations with Jira.
```

Skills: Zendesk, Jira, Business-Rules, Automation, Triggers, SLA, Stakeholder-Management

### Application Administrator

[Narvar](https://himalayas.app/companies/narvar-com). Jul 2025 - Jan 2026

```text
Managed 2 Zendesk instances for 100 active agents, resolving 100+ daily tickets. Led configuration of Zendesk settings, OCR workflows, and customized Explore dashboards.
```

Skills: Zendesk, OCR, Explore, Custom-Objects, Data-Governance, Security-Profiles

### Application Administrator (Project Lead)

[Vimeo](https://himalayas.app/companies/vimeo-inc). Nov 2021 - Jun 2025

```text
Served as Project Lead administering 3 Zendesk instances for 1,000 support agents, handling 150+ daily tickets. Architected custom configurations across Zendesk, ServiceNow, and Jira.
```

Skills: Zendesk, ServiceNow, Jira, Governance, Permissions, Data-Mapping, Troubleshooting

### Product Support Engineer

Ola Ani Technologies. Feb 2017 - Nov 2021

```text
Administered 12 enterprise Zendesk instances for 3,000 support agents across multi-channel environments, managing 200+ tickets daily. Configured Zendesk settings, custom objects, and automated email triggers.
```

Skills: Zendesk, Guide, Talk, Chat, Custom-Objects, Validation-Rules, Jira, ServiceNow, Reporting

### Manager of Operations

Your Cabs. Mar 2012 - Sep 2014

```text
Led and managed an operational team of 20 support agents, overseeing onboarding, technical training, and performance metrics. Gathered business requirements and delivered analytical reports using advanced MS Excel.
```

Skills: Team-Leadership, Training, Excel, Requirements-Gathering, Reporting

### Technical Lead

Microland Pvt. Ltd.. Jul 2007 - Mar 2009

```text
Provided high-tier technical support for US and UK enterprise accounts managing complex networking products. Promoted to Senior Technical Support within one year to lead critical escalation management.
```

Skills: Technical-Support, Networking, Escalation-Management

## Education

### Mountain View College

Bachelor of Science, Computer Science

```text
Bachelor of Science in Computer Science from Mountain View College, Chikmagalūr, India, graduated in April 2007.
```

## Tech stack

- Zendesk
- Microsoft Excel

To contact Manavi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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