# Mamu Mateta

Mamu Mateta is a remote worker on Himalayas, Customer Support / Customer Relations Officer at BitMARTe Ecommerce, based in Nigeria.

Source: https://himalayas.app/@mamumateta

```text
Customer Support Specialist at BitMARTe Ecommerce who supported 100+ merchants and cut average response time by 70%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Customer Success Specialist |
| Skills | Customer Support, Live Chat, Email Support, Phone Support, Customer Relationship Management, Ticket Management, Customer Complaint Resolution, Escalation Management, Customer Retention, Customer Onboarding, Technical Troubleshooting, Knowledge Base Management, Quality Assurance, SLA Management, Customer Satisfaction |

## About

```text
At BitMARTe Ecommerce, I managed customer support tickets across phone, email, WhatsApp, and chat, supporting more than 100 merchants with account setup, onboarding, and platform navigation.

I reduced average response time by 70% through saved replies, workflow improvements, and ticket prioritization. I maintained a 95%+ CSAT score and 98%+ accuracy in customer records.

At Airtel Nigeria (Airtel Networks Limited), I supported customers with SIM registration, account management, billing, airtime and data services, and network-related issues. I also diagnosed technical issues and escalated complex cases for resolution.

Earlier, at Bil Kabab Chops and Coffee, I mobilized and billed more than 600 clientele within five months of commencement. I’ve also supported customers in retail at Artee Group Landmark (SPAR).
```

## Experience

### Customer Support / Customer Relations Officer

BitMARTe Ecommerce. Jan 2025 - Oct 2026

```text
Managed 500+ customer support tickets monthly across phone, email, WhatsApp, and chat. Supported 100+ merchants with onboarding and platform navigation, resolved 90% of complaints, and reduced response time by 70%.
```

Skills: CRM, Zendesk, Freshdesk, Intercom, Zoho, Ticket-Management, Customer-Onboarding, Technical-Troubleshooting, Quality-Assurance

### Customer Support Representative

Airtel Nigeria. Feb 2024 - Dec 2024

```text
Provided customer support via phone, email, and live chat, resolving inquiries and complaints. Assisted with SIM registration, account management, billing, and technical issues while meeting KPIs.
```

Skills: CRM, Live-Chat, Email-Support, Phone-Support, Technical-Troubleshooting, Upselling, Cross-Selling

### Customer Service / Sales Associate

Artee Group Landmark (SPAR). Jan 2023 - Dec 2023

```text
Guided customers in purchasing decisions through quality service, upsold and cross-sold products, and informed customers of promotions.
```

Skills: Customer-Service, Upselling, Cross-Selling, Sales

### Customer Service Representative

Bil Kabab Chops and Coffee. Jan 2022 - Dec 2022

```text
Handled customer care relations and business plan development. Mobilized and billed a clientele of over 600 customers within 5 months.
```

Skills: Customer-Service, Business-Development, Client-Relations

## Education

### Udemy

Customer Success: How to reduce CHURN and increase retention, Customer Success. 2026 - 2026

```text
Completed a course on Customer Success: How to reduce CHURN and increase retention in 2026.
```

### Udemy

Professional Diploma in Remote Customer Support, Remote Customer Support. 2026 - 2026

```text
Completed a Professional Diploma in Remote Customer Support in 2026.
```

### Digital WITCH Community

IT Skill Training, IT Skills. 2025 - 2025

```text
Completed IT Skill Training in 2025.
```

### Plateau State Polytechnic

HND, Accountancy

```text
Completed a Higher National Diploma in Accountancy in 2012.
```

### Plateau State Polytechnic

OND, Accountancy

```text
Completed an Ordinary National Diploma in Accountancy in 2008.
```

## Tech stack

- Intercom
- Zendesk
- Zoho Desk
- HubSpot
- Google Workspace
- Trello
- Asana
- Microsoft Excel
- FreshDesk
- Microsoft Word
- Microsoft PowerPoint

To contact Mamu, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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