# Mamthembu Makasi

Mamthembu Makasi is a remote worker on Himalayas, Digital Specialist at Discovery Health, based in South Africa.

Source: https://himalayas.app/@mamthembumakasi

```text
Digital Specialist at Discovery Health who supported customers through digital channels and progressed from Senior Consultant.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 60k+ ZAR |
| Job categories | Digital Specialist, Customer Service, Administrative Assistant |
| Skills | Digital Customer Support, Customer Service, Customer Support, Customer Query Resolution, Administration, Data Handling, Costing, Reception, Stock Monitoring, Microsoft Word, Excel, PowerPoint |

## What I'm looking for

```text
I’m seeking a remote or hybrid opportunity where my communication, service, digital and administrative skills can add immediate value.
```

## About

```text
At Discovery Health, I supported customers through digital communication channels and handled queries with the aim of resolving their issues. I progressed from Senior Consultant to Digital Specialist.

As a Senior Consultant at Discovery Health, I managed customer interactions and assisted with resolving customer needs and queries. I built knowledge of customer behaviour and service requirements while maintaining quality standards and meeting deadlines.

At Market Square VW, I performed costing and administrative duties, maintaining accuracy and meeting deadlines. Earlier, as a Trainee Manager at Armagh Guest Lodge, Tsitsikamma, I gained experience in administration, reception and customer service, and assisted with day-to-day operations.

I hold a BTech and a National Diploma in Tourism Management from Nelson Mandela Metropolitan University. My experience also includes customer service, digital support and administration, and I’m seeking a remote or hybrid opportunity where these skills can add value.
```

## Experience

### Digital Specialist

Discovery Health. Jan 2015 - Jan 2025

```text
Provided digital customer support and assisted customers through digital communication channels. Handled customer queries professionally and worked toward effective resolution of issues.
```

Skills: Customer-Service, Digital-Customer-Support, Problem-Solving, Communication-Skills, Attention-To-Detail, Teamwork, Microsoft-Word, Excel, PowerPoint

### Costing & Administration Clerk

Market Square VW. Jan 2011 - Jan 2015

```text
Performed costing and administrative duties in a motor industry environment. Handled administrative work, maintained accuracy and met deadlines.
```

Skills: Administration, Costing, Accuracy, Deadline-Management, Professionalism

### Trainee Manager

Armagh Guest Lodge. Jan 2007 - Jan 2010

```text
Gained experience in administration, reception, customer service and operational support. Monitored and maintained stock and assisted with day-to-day business operations.
```

Skills: Administration, Reception, Customer-Service, Stock-Management, Operations, Problem-Solving, Interpersonal-Skills

### Senior Consultant

Discovery Health

```text
Managed customer interactions and assisted with resolving customer needs and queries. Built strong knowledge of customer behaviour and service requirements.
```

Skills: Customer-Service, Problem-Solving, Communication-Skills, Time-Management, Teamwork

## Education

### Nelson Mandela Metropolitan University

BTech, Tourism Management

```text
BTech in Tourism Management from Nelson Mandela Metropolitan University, completed in 2009.
```

### Nelson Mandela Metropolitan University

National Diploma, Tourism Management

```text
National Diploma in Tourism Management from Nelson Mandela Metropolitan University, completed in 2008.
```

### Marymount High School

Senior Certificate, General

```text
Senior Certificate (Matric) from Marymount High School, completed in 2004.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Mamthembu, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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