# Malcolm Mitchum

Malcolm Mitchum is a remote worker on Himalayas, Endpoint Management Technician at BHG, based in United States.

Source: https://himalayas.app/@malcolmmitchum

```text
Endpoint Management Engineer at BHG, automating macOS updates and managing enterprise endpoint security across platforms.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 100k+ USD |
| Job categories | Endpoint Management Engineer, IT Support Specialist |
| Skills | Endpoint management, Jamf, Tanium, Microsoft Intune, Autopilot, Azure Virtual Desktop, MacOS Management, Windows Device Management, iOS device management, Endpoint Security, Vulnerability Remediation, CIS Benchmarks, Patch Management, Zero Touch Provisioning, PowerShell |

## About

```text
At BHG, I manage endpoint patching, software delivery, and security updates, and support Azure Virtual Desktop updates and incidents. I also configure and deploy macOS systems.

I scripted system policies, branding, and configurations with Bash and PowerShell, enforced CIS Benchmarks, and deployed always-on GlobalProtect VPN. I also managed zero-touch deployment and migrated iOS devices in Jamf with Apple Business Manager.

I designed a macOS Declarative Device Management update process using swiftDialog and Jamf Smart Groups to stage downloads and automate upgrade notifications. I also engineered always-on GlobalProtect VPN across macOS and Windows using Intune, Jamf Pro, and Tanium.

Previously, at UKG, I administered Microsoft Entra ID and Active Directory and supported enterprise infrastructure initiatives. At Nova Southeastern University, I advanced through desktop support tiers to Tier 3, managing SCCM/MECM and PDQ deployments and automating routine tasks with PowerShell and Batch scripts.
```

## Experience

### Endpoint Management Technician (current)

BHG. Oct 2025 - Present

```text
Administer endpoint management tools for patching, software delivery, and security updates. Manage Azure Virtual Desktop updates, resources, and incidents, and perform OS configuration and deployment for macOS platforms.
```

Skills: Microsoft-Intune, Jamf, Tanium, Apple-Business-Manager, Azure-Virtual-Desktop, PowerShell, BASH, CIS-Benchmarks, Global-Protect-VPN, Zero-Touch-Provisioning, MacOS, Windows, iOS

### Desktop Support III

UKG. Oct 2022 - Oct 2025

```text
Served as a Scrum Team member and project resource for enterprise-wide infrastructure initiatives. Administered Microsoft Entra ID and Active Directory for user/device synchronization and Group Policy management, and utilized Absolute Software for device management and IT asset tracking.
```

Skills: Microsoft-Entra-ID, Active-Directory, Group-Policy, Absolute, IT-Asset-Management, Scrum

### Desktop Support (I, II, III, & Contractor)

[Nova Southeastern University](https://himalayas.app/companies/nova-southeastern-university). Nov 2016 - Oct 2022

```text
Advanced through multiple tiers of support, culminating in a Tier 3 role managing SCCM/MECM and PDQ software deployments. Automated routine tasks using PowerShell and Batch scripts and managed patch cycles for software, drivers, and firmware across university workstations.
```

Skills: SCCM, MECM, PDQ-Deploy, PowerShell, Batch-Script, Patch-Management

## Education

### Nova Southeastern University

Bachelor of Science, Business Management

```text
Bachelor of Science in Business Management from Nova Southeastern University, completed in 2022.
```

### Sheridan College

Computer Systems and Information Technology

```text
Studied Computer Systems and Information Technology at Sheridan College, completed in 2016.
```

### Broward College

Associate of Arts

```text
Associate of Arts degree from Broward College, completed in 2015.
```

## Tech stack

- PowerShell
- JAMF
- Microsoft Intune
- Bash

To contact Malcolm, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Dipendra Khatri](https://himalayas.app/@dipendrakhatri): System Administrator, Los Angeles Times
- [Michael Tam](https://himalayas.app/@michaeltam): Desktop Support Engineer, BTG Pactual
- [Brandon Dunston](https://himalayas.app/@brandondunston): Systems Administrator II, Maxim Healthcare Services
- [Murvin Johnson](https://himalayas.app/@murvinjohnson): Senior Solutions Architect, Community Health Choice
- [Ram Kalidindi](https://himalayas.app/@ramkalidindi): Desktop Support Engineer, HHAeXchange
- [Tarun Manikanta Janjanam](https://himalayas.app/@tarunmanikantajanjan): MECM Administrator, Altice
- [Amir Aseman](https://himalayas.app/@amiraseman): Senior Systems Engineer, NVR, Inc.
- [Jordan Bueno](https://himalayas.app/@jordanbueno): Endpoint Administrator, EMCOR
- [colin nealon](https://himalayas.app/@colinnealon): Sr. Help Desk Specialist (Endpoints), Pacific University
- [Isaac Bichachi](https://himalayas.app/@isaacbichachi): Endpoint Engineer, Stagwell