# Makram Khaddaj

Makram Khaddaj is a remote worker on Himalayas, Operations Manager at Hungry Wolf, based in Qatar.

Source: https://himalayas.app/@makramkhaddaj

```text
Operations Manager at Hungry Wolf, overseeing daily order fulfillment and coaching an eight-person team.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Qatar |
| Authorized to work in | Qatar |
| Salary expectations | 30k+ USD |
| Job categories | Operations Manager, Operations Supervisor, Operations Coordinator, Operations Executive |
| Skills | Operations Management, Workflow Optimization, Workforce Scheduling, Logistics Coordination, Order Fulfilment, Supplier Management, Procurement, Inventory Control, Team Supervision, Customer Relationship Management, Account Management, Customer Support, performance reporting, KPI Monitoring, Process Improvement |

## What I'm looking for

```text
I'm seeking to leverage my operational leadership and client management expertise to deliver operational excellence, client satisfaction, and scalable business growth.
```

## About

```text
At Hungry Wolf, I direct daily operations with an eight-person team, coordinate supplier purchasing, and oversee order fulfillment from request through handover. I also review weekly operations and sales reports to inform staffing, purchasing, and workflow decisions.

At Flavuri, I oversaw operations for an F&B business, coordinating orders, logistics, purchasing, marketing, and administration. I organized delivery schedules and handovers across 40 daily customer orders and managed client communication from inquiry through delivery.

At Qatar Airways | Louis Vuitton Lounge, I supported 60 priority clients daily, coordinated VIP invitations and appointments, and facilitated executive meetings with confidentiality. I tracked client feedback and worked with sales, account, and service teams to ensure reliable handovers.

At Sheraton Grand Doha, I supervised shift teams in a 420-unit operation supporting 500 daily client interactions. Earlier, at Ecoline Services and Phoenicia Hotel, I coordinated logistics, inventory, staffing, and operational reporting.
```

## Experience

### Operations Manager (current)

Hungry Wolf. Oct 2025 - Present

```text
Directed and led 8 employees across daily operations, maintaining service consistency during peak workloads. Analyzed weekly operations and sales reports, enabling timely staffing, purchasing, and workflow decisions.
```

Skills: Operations-Management, Team-Supervision, Workforce-Scheduling, Supplier-Management, Order-Fulfilment, Client-Relations, Compliance-Monitoring, Reporting

### Operations Manager

Flavuri. Jul 2024 - Oct 2025

```text
Oversaw operations for a food and beverage business, coordinating orders, logistics, purchasing, marketing, and administration. Supervised 3 employees across service and fulfillment, maintaining accountability and dependable coverage.
```

Skills: Operations-Management, Logistics-Coordination, Supplier-Management, Marketing, Customer-Service, Team-Supervision, Order-Fulfilment

### Operations & Relations Executive

Qatar Airways | Louis Vuitton Lounge. Jul 2023 - Jun 2024

```text
Supported 60 priority clients daily, ensuring discreet communication and dependable follow-up across requests. Coordinated VIP invitations and appointments, sharing required details before confirmed client engagements.
```

Skills: Client-Relations, VIP-Management, Communication-Skills, Problem-Solving, Confidentiality, Stakeholder-Management

### Operations Supervisor

Sheraton Grand Doha. Dec 2021 - Jun 2023

```text
Supervised 5 employees per shift in a 420-unit operation, supporting 500 high-volume client interactions daily. Directed booking, onboarding, departure, and support workflows, maintaining above 70% capacity consistently.
```

Skills: Operations-Supervision, Team-Leadership, Booking-Management, Customer-Service, Compliance, Training, Scheduling

### Operations Coordinator

Ecoline Services. Mar 2021 - Nov 2021

```text
Coordinated logistics across 16 client accounts, ensuring staff and supplies reached assigned locations on time. Supervised 3 operations and stock assistants across inventory, delivery, audit, and client-support daily activities.
```

Skills: Logistics-Coordination, Inventory-Management, Account-Management, Team-Supervision, Reporting, Problem-Solving

### Operations Coordinator

Phoenicia Hotel. Jul 2018 - Feb 2021

```text
Supervised and led 5 employees, coordinating assignments, resources, quality checks, and progress reporting. Organized work plans and task allocation, ensuring coverage across areas and maintaining balanced assignments.
```

Skills: Operations-Coordination, Team-Supervision, Resource-Management, Reporting, Quality-Assurance, Collaboration

## Education

### American University of Science and Technology

Bachelor's Degree, Hospitality Management. 2014 - 2018

```text
Pursued a Bachelor's Degree in Hospitality Management from 2014 to 2018.
```

### Sheraton Grand Doha

Service Excellence Certificate, Service Excellence

```text
Earned the Service Excellence Certificate in February 2023.
```

### Sheraton Grand Doha

Qatar Host Program Certificate, Qatar Host Program

```text
Earned the Qatar Host Program Certificate in January 2023.
```

### American University of Science and Technology

HACCP Certificate, HACCP

```text
Earned the HACCP Certificate in May 2017.
```

### Progressive Scout Association

Leadership Certificate, Leadership

```text
Earned the Leadership Certificate in August 2016.
```

## Tech stack

- Salesforce
- Slack
- Zendesk
- Jira
- HubSpot
- Google Workspace
- Trello
- Asana
- Notion
- ClickUp
- SAP
- FreshDesk
- Odoo

To contact Makram, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Sheena Joseph](https://himalayas.app/@sheenajoseph): Supervisor of Operations, Hamad Medical Corporation
- [Gina Dimakatso M](https://himalayas.app/@ginadimakatsom): Global Service Lead, Qatar Airways
- [Margalida Escalas Sintes](https://himalayas.app/@margalidaescalassint): Restaurant Manager Pre Opening, Azure Beach
- [Shameem Nusrin](https://himalayas.app/@shameemnusrin): Operations & Admin Exec, Spick N Span Cleaning & Pest Control Services
- [Marilu Carolina Gomez](https://himalayas.app/@marilucarolinagomez): Duty Manager, Raffles Doha
- [Mohamed Chouekri](https://himalayas.app/@mohamedchouekri): Cluster Assistant Food & Beverage, Tivoli Boutique Hotels & Tivoli Al Najada Hotel
- [Nishad N](https://himalayas.app/@nishadn): Operations Manager, Amadeus IT Group
- [Ajeesh Almas constructions](https://himalayas.app/@ajeeshalmasconstruct): Manager Operations, Almas Constructions and Services W.L.L
- [Urban Owl Studios](https://himalayas.app/@urbanowlstudios): Business Operations & Project Consultant, Independent Consultant
- [Hadeir Nabawy](https://himalayas.app/@hadeirnabawy): Project Manager, Total Brand Activation PICO