# Makinde Pecanha

Makinde Pecanha is a remote worker on Himalayas, Worker-Owner at Other Avenues, based in United States.

Source: https://himalayas.app/@makindepecanha

```text
Customer support professional at Autodesk who resolved customer cases in English and Brazilian Portuguese.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 69k+ USD |
| Job categories | Customer Support Specialist, Client Services Representative, Customer Service, Account Executive |
| Skills | Customer Support, Bilingual Customer Support, Case Management, Technical Support, Account Support, Billing Support, Product Support, Licensing Support, Subscription Support, Escalation Handling, B2B Account Service, Order Processing, Claims Processing, Returns Processing, Refund Processing |
| LinkedIn | https://linkedin.com/in/mpecanha |

## What I'm looking for

```text
I'm looking for remote work and am available immediately, with flexibility across U.S. time zones.
```

## About

```text
At Autodesk, I managed customer cases in English and Brazilian Portuguese through case management, phone, email, and chat. I researched and resolved technical, account-access, billing, product-information, licensing, and subscription questions.

I used Salesforce, SAP, and Siebel to document customer needs, coordinate next steps, and maintain accurate case records. I also worked with Brazilian Direct Sales and Customer Success teams on registrations, activations, account features, and contract details.

I trained and coached new team members on technical and account cases and support workflows. I also participated in ScreenMeet and SMS/Texting pilots inside Salesforce, testing tools and sharing structured feedback with Development.

At Other Avenues, I provide customer service and cashiering while rotating across store workflows. I also support ordering, receiving, invoice checks, inventory accuracy, and back-office operations.
```

## Experience

### Worker-Owner (current)

Other Avenues. Aug 2026 - Present

```text
Provides customer service and cashiering while rotating across store workflows. Supports ordering, receiving, invoice checks, inventory accuracy, and back-office operations.
```

Skills: Customer-Service, Cashiering, Inventory-Management, Ordering, Receiving, Invoice-Checks, Back-Office-Operations

### Client Services Representative

[Autodesk](https://himalayas.app/companies/autodesk). Sep 2018 - Mar 2025

```text
Managed 30+ daily customer cases in English and Portuguese through case system, phone, email, and chat. Researched and resolved technical, account-access, billing, product-information, licensing, and subscription questions.
```

Skills: Salesforce, SAP, Siebel, InContact, Case-Management, Customer-Support, Billing, Licensing, Technical-Support, Training, Coaching, ScreenMeet, SMS-Texting

### Wholesale Account Executive / Shipping Warehouse

Navitas Organics. Aug 2014 - Jan 2018

```text
Managed B2B wholesale accounts for natural food products and maintained retailer, co-op, and chain relationships. Processed orders, claims, returns, and refunds with careful attention to customer needs and transaction details.
```

Skills: B2B-Account-Management, Order-Processing, Claims, Returns, Refunds, Inventory-Control, Quality-Checks, Trade-Shows

## Education

### National Holistic Institute

Massage Therapy and Health Education, Massage Therapy and Health Education

```text
Completed massage therapy and health education program at National Holistic Institute in 2006.
```

### Laney College

Coursework, Music Composition

```text
Completed coursework in music composition at Laney College.
```

## Tech stack

- Salesforce
- SAP

To contact Makinde, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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