# Makgane Reginah Mokwele

Makgane Reginah Mokwele is a remote worker on Himalayas, Technical Support & Care Agent at Ison Xperiences, based in South Africa.

Source: https://himalayas.app/@makganereginahmokwel

```text
Customer Care Agent providing technical support, troubleshooting fibre/telecom issues, and delivering clear, timely resolutions.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | South Africa |
| Authorized to work in | South Africa |
| Job categories | Customer Care Agent, Customer Support, Technical Support, IT Support, Customer Support Agent, Customer Experience Agent, Customer Care Advisors, Customer Service, Customer Support Specialist, Call Center Representative |
| Skills | Customer Service, Troubleshooting, Problem Solving, Communication Adaptability, Attention To Detail, Organization, Teamwork, Customer Profile Updates, Sales Order Progress Tracking, Service Requests Logging, Account Unsuspension, 3rd Party Issue Handling, Dispositioning Customer Queries, Fibre Migration Support, Upgrading Line Speed Packages, Down Grading Line Speed Packages, WiFi Password Setup, Email Password Setup, Outlook Email Server Settings, Dat, Communication Skills |

## What I'm looking for

```text
I’m looking for a customer-focused technical support role where I can troubleshoot telecom/fibre issues, keep customers updated, and solve problems quickly through clear communication and accurate fault handling.
```

## About

```text
I’m a Customer Care Agent with technical support expertise, focused on providing top-notch service, issue resolution, and keeping customers informed. I troubleshoot router and connectivity issues, explain technical information in simple terms, and ensure customers’ needs and expectations are met.

In my recent roles, I supported Vodafone fibre routers and Telkom services by handling fault logging, updating customer profiles, and tracking service/order progress. I also configured routers (including PPPoE), assisted with creating WiFi and email passwords, and addressed broader telecom issues such as ADSL, FLLA, VoIP, and Outlook email-server settings.

I bring strong communication, attention to detail, and problem-solving skills to every case—whether it’s unsuspending fibre accounts, managing 3rd party fibre issues, performing fibre migrations, or supporting upgrades and downgrades of line speed packages.
```

## Experience

### Technical Support & Care Agent (current)

Ison Xperiences. May 2025 - Present

```text
Provided technical customer support for Vodacom Fibre routers, including troubleshooting issues, logging faults, and keeping customers updated on sales order and fault progress. Handled suspensions/unsuspensions and supported fibre migration, upgrades, and third-party fibre account issues.
```

Skills: Customer-Service, Technical-Support, Troubleshooting, Fibre-Router-Support, Account-Management, Customer-Profile-Updates, Order-Fault-Status-Updates, Fibre-Migration

### Technical Support & Care Agent

[Startek](https://himalayas.app/companies/startek). Oct 2024 - May 2025

```text
Provided technical support for Telkom services, troubleshooting fibre, ADSL, FLLA, VoIP, and email server settings on the Outlook app. Configured customer routers, managed WiFi/email password creation, logged faults, and communicated technical information clearly.
```

Skills: Technical-Support, Troubleshooting, Telkom-Support, VoIP-Support, Client-Communication

## Education

### Missouri Laan Secondary School

Senior Certificate (National Senior Certificate), Secondary Education

```text
Completed Grade 12 and earned the National Senior Certificate (NSC), with subject scores including English Home Language, Afrikaans First Additional Language, Geography, Mathematical Literacy, and Religion Studies.
```

## Tech stack

- dat
- F#
- Jan

To contact Makgane Reginah, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [BONGEKA CHADALA](https://himalayas.app/@bongekachadala): Intern, Correctional Services
- [Nsuku Roselan Mashimbye](https://himalayas.app/@nsukuroselanmashimby): Technical Support Agent, Ison Xperiences
- [Abigail Mthombeni](https://himalayas.app/@abigailmthombeni): Technical Support Agent, Altron Byts Solution Isonxperiences
- [Karishma Nyaniswa Mangete](https://himalayas.app/@karishmanyaniswamang): Technical Support (LIVE CHAT), Frogfoot
- [Sandisiwe Ngqalo](https://himalayas.app/@sandisiwengqalo): Tier 1 Technical Support Agent, Webafrica
- [Kendra Tamia User](https://himalayas.app/@kendratamiauser): Technical Support Agent, Concentrix
- [Tsholofelo Pilane](https://himalayas.app/@tsholofelopilane): Customer Support Agent, Evotel Fibre
- [Babotseng Melthaf](https://himalayas.app/@babotsengmelthaf): Customer Success Agent, BRSKSA
- [Gugulethu Nkosi](https://himalayas.app/@gugulethunkosi): Call Centre Consultant, Ison Xperiences
- [Tintswalo Makamu](https://himalayas.app/@tintswalomakamu): Operations Coordinator – Fibre Operations / Order Fulfilment, MTN Supersonic