# Maitrayee Sarkar

Maitrayee Sarkar is a remote worker on Himalayas, Team Lead at APPSeCONNECT, based in India.

Source: https://himalayas.app/@maitrayeesarkar

```text
Customer Success Team Lead at APPSeCONNECT, guiding ERP integrations and customer support across SAP, CRM, and eCommerce.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Customer Success Team Lead, ERP Consultant, Integration Consultant, Customer Support Manager |
| Skills | Customer Success, SAP Business One, ERP Integration, Account Management, Escalation Management, Business Process Analysis, Solution Design, Requirements Analysis, SAP ECC, SAP S 4HANA, SAP Service Layer, CRM Integration, E commerce integration, API Integration, Workflow Automation |

## About

```text
At APPSeCONNECT, I lead and mentor Support Consultants, manage customer accounts, and serve as the escalation point for complex technical cases. I also guide teams on SAP, CRM, and eCommerce integrations.

As a Senior Techno-Functional Consultant at APPSeCONNECT, I delivered SAP Business One and ERP integration projects connecting systems including Salesforce, Zoho CRM, HubSpot, Magento, Shopify, and WooCommerce. I gathered requirements, designed solutions, and supported implementation through post-go-live activities.

At Insync Tech Fin Solutions (currently named as APPSeCONNECT), I gathered business requirements and participated in SAP implementation, support, enhancement, and integration projects. I also supported client accounts and troubleshot integration issues using SQL, REST APIs, XML, and JSON.

I won the Smart India Hackathon for developing a UAV-based landslide monitoring solution. I also developed an AI-enabled voice chat assistant for creating sales orders and quotations from phone orders, and built an integration solution connecting Miva with multiple ERP systems.
```

## Experience

### Team Lead (current)

APPSeCONNECT. Jan 2024 - Present

```text
Lead and mentor Support Consultants to ensure prompt issue resolution and quality client interactions. Manage customer accounts, driving retention while serving as the primary escalation point for complex technical cases.
```

Skills: SAP, CRM, Ecommerce, SQL, REST-APIs, Postman, XML, JSON, Team-Leadership, Escalation-Management, SLA-Adherence, Customer-Retention

### Senior Techno-Functional Consultant

APPSeCONNECT. Dec 2022 - Dec 2024

```text
Delivered end-to-end SAP Business One and ERP integration projects involving SAP B1, SAP ECC, SAP S/4HANA, Salesforce, Zoho CRM, HubSpot, Magento, Shopify, WooCommerce, Amazon, and Walmart. Conducted business requirement gathering, GAP analysis, solution design, process mapping, and implementation planning.
```

Skills: SAP-Business-One, SAP-ECC, SAP-S-4HANA, Salesforce, Zoho-CRM, HubSpot, Magento, Shopify, WooCommerce, Amazon, Walmart, SQL, REST-APIs, Postman, XML, JSON, UAT, System-Testing, Defect-Resolution, Post-Go-Live-Support, Functional-Specifications, Technical-Documentation, SOPs, Process-documentation, Client-Workshops, Stakeholder-Meetings, User-Training, Knowledge-transfer

### Techno-Functional Consultant

Insync Tech Fin Solutions. Dec 2020 - Dec 2022

```text
Gathered and analyzed business requirements for ERP and integration projects, translating business needs into functional solutions. Participated in SAP implementation, support, enhancement, and integration projects across multiple industries.
```

Skills: SAP, ERP, Integration, SQL, REST-APIs, XML, JSON, Business-Process-Analysis, Project-Scope, System-Requirements, Troubleshooting, System-performance, Data-Discrepancy-Investigation, Troubleshooting-Integration-Issues, Functional-Specifications, Implementation-Documentation, User-Guides, Testing-Documents, SLA, Project-Delivery

## Education

### Techno Engineering College

Bachelor of Technology, Electronics & Communication Engineering. 2016 - 2020. Grade: 8.66/10

Activities and societies: Winner, Smart India Hackathon; Winner, Technical College Fest (2017 & 2019).

```text
Pursued Bachelor of Technology in Electronics & Communication Engineering, achieving a CGPA of 8.66/10.
```

## Tech stack

- Postman
- Salesforce
- Shopify
- Magento
- WooCommerce
- JSON
- XML
- HubSpot
- SQL
- Zoho CRM

To contact Maitrayee, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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