# Maickol Cardenas

Maickol Cardenas is a remote worker on Himalayas, Business Development Representative at AtoB, based in Honduras.

Source: https://himalayas.app/@maickolcardenas

```text
Business Development Representative at AtoB supporting B2B customer journeys and coordinating accurate, timely follow-up.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Honduras |
| Authorized to work in | Honduras |
| Salary expectations | 30k+ USD |
| Job categories | Customer Experience, Customer Support Representative, Customer Experience Specialist, Trainer, Travel Consultant, Operations Coordinator |
| Skills | Customer Support, Customer Experience, Business Operations, Business Development, Corporate Trainer, Employee Onboarding, Process Coordination, Process documentation, problem resolution, Customer Relationship Management, CRM Systems, Salesforce, SalesLoft, Google Calendar, Microsoft Office |

## About

```text
At AtoB, I support customer and business development processes in a remote B2B environment, managing interactions, follow-ups, scheduling, and account information. I coordinate activities across the customer journey and support consistent customer experience and operational execution.

At TravelPass Group, I provided inbound support to customers in the United States and Canada and developed and delivered training for new hires and existing employees. I also mentored team members, contributing to a 10%–15% improvement in sales conversion.

Across roles at Simplex Group, Priceline, CenturyLink / KM2 Square Solutions, and TracFone Wireless / Allied Global, I supported clients with onboarding, travel services, billing, and technical issues. I’ve also coordinated process documentation and customer support across fast-paced, client-facing environments.
```

## Experience

### Business Development Representative (current)

AtoB. Mar 2025 - Present

```text
Support customer and business development processes in a remote B2B environment. Manage customer interactions, follow-ups, scheduling, and account information using CRM and productivity tools.
```

Skills: CRM, Salesforce, SalesLoft, Google-Calendar, Microsoft-Office, Remote-Collaboration, Customer-Experience, Business-Operations

### Sales Agent

[Priceline](https://himalayas.app/companies/priceline). Apr 2024 - Mar 2025

```text
Provided inbound customer support for travel-related needs, reservations, products, and services. Assessed customer needs and provided accurate information and solutions in a high-volume environment.
```

Skills: Customer-Support, Inbound-customer-service, problem-resolution, Communication-Skills, Attention-To-Detail

### Business Development Representative

Simplex Group. Feb 2023 - Apr 2024

```text
Coordinated with internal teams including insurance, factoring, and DOT compliance to support new-client onboarding and implementation. Maintained client information and communication throughout the business process.
```

Skills: Customer-Relationship-Management, Onboarding, Coordination, Communication-Skills, Transportation-Industry

### Travel Consultant / Sales Agent / Trainer

TravelPass Group. Jan 2021 - Feb 2023

```text
Provided inbound customer support to customers in the United States and Canada regarding travel bookings and service needs. Developed and delivered training programs for new hires and existing employees, contributing to a 10%–15% improvement in sales conversion.
```

Skills: Customer-Support, Training, Onboarding, Mentorship, Sales, Process-documentation

### Billing & Technical Support Representative

CenturyLink / KM2 Square Solutions. Dec 2019 - Jan 2021

```text
Assisted customers with account setup, billing inquiries, service questions, and technical troubleshooting. Investigated customer issues and provided solutions with a focus on first-contact resolution.
```

Skills: Technical-Support, Billing, Troubleshooting, Customer-Service, problem-resolution

### Customer Support Representative

TracFone Wireless / Allied Global. Apr 2018 - Dec 2019

```text
Provided customer service and technical support to customers in the United States. Assisted customers with plans, devices, policies, features, and service-related issues.
```

Skills: Customer-Service, Technical-Support, problem-resolution, Product-Knowledge

## Education

### Centro Cultural Sampedrano

Advanced English Level, English

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Advanced English level completed at Centro Cultural Sampedrano in 2016.
```

### Tela American Institute

High School Diploma, Sciences and Humanities

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High school diploma in Sciences and Humanities from Tela American Institute, completed in 2016.
```

### Universidad Nacional Autónoma de Honduras

University Studies, Industrial Engineering

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University studies and internship in Industrial Engineering at the National Autonomous University of Honduras.
```

## Tech stack

- Salesforce
- SalesLoft
- Microsoft Office

To contact Maickol, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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