# Mahde Hosseini

Mahde Hosseini is a remote worker on Himalayas, Technical Support Specialist at Rivian and Volkswagen Group Technologies, based in Sweden.

Source: https://himalayas.app/@mahdehosseini

```text
Technical Support Specialist at Rivian and Volkswagen Group Technologies, supporting ABRP users and triaging bugs.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Sweden |
| Authorized to work in | Sweden |
| Salary expectations | 460k+ SEK |
| Job categories | Technical Support Specialist, IT Support Specialist |
| Skills | Technical Support, IT Support, Troubleshooting, Bug Triage, Active Directory, Windows, iOS, Network Support, Hardware Support, Software support, ITIL, AI Prompting, Jira, Meraki, Featurebase |

## What I'm looking for

```text
I'm interested in IT-related work and am eager to contribute to new IT operations.
```

## About

```text
At Rivian and Volkswagen Group Technologies, I provide chat support for ABRP, resolving user bugs and account and subscription questions.

I triage and escalate technical bugs to engineering teams for further discussion. I also integrate AI tools into my workflow to streamline tickets and improve efficiency during peak workloads.

At ISS Facility Services, I delivered IT support for Windows clients, networks, printers, and personal accounts. I managed access requests using Active Directory and configured and troubleshot hardware and software.
```

## Experience

### Technical Support Specialist (current)

Rivian and Volkswagen Group Technologies. Oct 2025 - Present

```text
Providing chat support for ABRP, resolving user bugs, account and subscription questions. Triaging and escalating technical bugs to engineering teams and integrating AI tools to streamline workflows.
```

Skills: Jira, Featurebase, AI-Prompting, Elasticsearch-Kibana, ITIL, JSON

### IT-Support Student

ISS Facility Services. Oct 2023 - Aug 2024

```text
Delivered IT support for Windows clients, networks, printers, and personal accounts. Managed user accounts, groups, and access requests using Active Directory, and configured hardware and software to minimize downtime.
```

Skills: Active-Directory, Windows, Networking, hardware-troubleshooting, Software-Troubleshooting

## Education

### Malmö University

B.Sc Information Systems, Information Systems

```text
Program with focus on IT, including coursework in coding (JS, SQL, Java), leadership, databases, and operational systems.
```

### Inha University

Exchange semester, Business and IT

```text
Exchange semester with coursework in Korean, business, and IT courses.
```

## Tech stack

- Jira
- Python
- Kibana
- iOS
- Windows
- phpMyAdmin
- Elasticsearch
- SQL
- Featurebase

To contact Mahde, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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