# Mahad Aden

Mahad Aden is a remote worker on Himalayas, Customer Service Technician at HMRC, based in United Kingdom.

Source: https://himalayas.app/@mahadaden

```text
Customer service professional at HMRC reviewing customer accounts and helping people regain access to online services.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 31k+ GBP |
| Job categories | Complaint Investigation, Public Complaints Investigator, Quality Assurance Administration, Claims Support, Case Administrator |
| Skills | Customer Service, Complaint Investigation, Case Management, Account Reviews, Claims Administration, Quality Assurance, Compliance, Data Validation, Customer record management, Customer Correspondence, Risk Identification, Document Management, GDPR, Construction Management, Construction Planning |

## About

```text
At HMRC, I manage customer enquiries, review account information and update records in line with procedures. I also support customers having difficulty accessing their online accounts.

As a Complaints Investigation Officer, I reviewed complaints, gathered information from records and correspondence, and coordinated with departments to progress resolutions. I prepared written responses explaining decisions and next steps.

As a Quality Assurance Administrator, I checked customer records for errors and incomplete information, maintained documentation and highlighted recurring administrative issues.

Earlier, as a Claims Support Officer and Customer Service Advisor, I supported claims processing, reviewed customer information and helped resolve enquiries. I hold a BSc (Hons) in Construction Management from University of Wolverhampton.
```

## Experience

### Customer Service Technician (current)

[HMRC](https://himalayas.app/companies/gov). Jul 2024 - Present

```text
Manage a range of HMRC customer enquiries, reviewing account information and providing accurate guidance. Support customers with online account access and maintain accurate records.
```

Skills: Customer-Service, Case-Management, Data-Validation, CRM, Microsoft-Word, Excel, GDPR

### Complaints Investigation Officer

[HMRC](https://himalayas.app/companies/gov). Sep 2022 - Jun 2024

```text
Reviewed customer complaints, gathered information, and coordinated with departments to resolve issues. Prepared professional written responses and maintained detailed investigation records.
```

Skills: Complaint-Handling, Investigation, Case-Management, Written-Communication, Data-Protection, CRM

### Quality Assurance Administrator

[HMRC](https://himalayas.app/companies/gov). Jan 2021 - Sep 2022

```text
Reviewed customer records for accuracy and consistency, identified errors, and supported compliance with internal procedures. Monitored recurring issues and highlighted areas for improvement.
```

Skills: Quality-Assurance, Data-Validation, Documentation, Compliance, Attention-To-Detail

### Claims Support Officer

[HMRC](https://himalayas.app/companies/gov). Mar 2019 - Jan 2021

```text
Supported the administration and processing of customer claims, reviewing documentation for accuracy and completeness. Coordinated with departments to resolve queries and progress claims.
```

Skills: Claims-Administration, Data-Entry, Record-keeping, Customer-Service, Communication-Skills

### Customer Service Advisor

[HMRC](https://himalayas.app/companies/gov). Mar 2018 - Mar 2019

```text
Handled customer enquiries and complaints, reviewed information to investigate issues, and updated customer databases. Liaised with departments to resolve issues and maintained confidentiality.
```

Skills: Customer-Service, Complaint-Resolution, Data-Entry, CRM, Communication-Skills

## Education

### University of Wolverhampton

BSc (Hons), Construction Management. 2016 - 2019. Grade: Upper Second Class

```text
Achieved an Upper Second Class in BSc (Hons) Construction Management. Studied modules including Construction Planning and Programming, Sustainability, and Global Construction Management.
```

### Matthew Boulton College

Extended Diploma, Applied Science. 2013 - 2015. Grade: DMM

```text
Completed an Applied Science Extended Diploma with grade DMM.
```

### Waverley School & Sixth Form

GCSE, General Education. 2006 - 2011. Grade: A\*-C

```text
Attained 7 GCSEs (A*-C), including Mathematics (B) and English (B).
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook

To contact Mahad, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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