# Maduabuchi Nneoma

Maduabuchi Nneoma is a remote worker on Himalayas, Customer Service Representative at Citizens Disability, based in Nigeria.

Source: https://himalayas.app/@maduabuchinneoma

```text
I manage disability claims and deliver high-volume customer support.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Service Representative, Customer Service, Claims Specialist, Sales, Product Trainer, Process Training Specialist, Team Supervisor, Customer Representative, Customer Service Representative (CSR), Customer Experience Representative, Customer Service Associate, Part Time Customer Service Representative, Customer Support Agent, CX Service Representative |
| Skills | Customer Service, Claims Management, Social Security Disability, Client Advocacy, CRM, Salesforce, Microsoft Office, Data Entry, Data Security, Encryption, Technical Support, Sales, Negotiation, SEO, Training, Team Supervision, Strategic Planning, Project Management, Time Management, Public Relations, Active Listening, Social Communication, Port, Island |

## What I'm looking for

```text
I'm looking for a customer-focused role where I can manage client needs, resolve issues, maintain accurate records, and contribute to efficient team operations.
```

## About

```text
At Citizens Disability, I handle around 100 daily inbound and outbound calls supporting clients through Social Security Disability Insurance claims. I work with the legal team on claim management and advocacy that helped secure over $1 million in SSDI benefits.

I've resolved 95% of client inquiries and technical issues, maintained records for more than 1,000 monthly customer interactions, and kept client database records 99% error-free. I also supported stronger data security by implementing encryption protocols that reduced data-breach risk by 75%.

Previously, I supervised team operations and created SEO training materials at Cedro Royal International, while building customer relationships, negotiating terms, and closing sales at Everyday Emporium.
```

## Experience

### Customer Service Representative (current)

Citizens Disability. Feb 2020 - Present

```text
Handled an average of 100 daily inbound and outbound calls to assist clients in processing their claims, ensuring timely submission and approval of applications. Collaborated with the legal team to successfully win over $1 million in SSDI benefits for clients through effective claim management and advocacy.
```

Skills: Customer-Service, Claims-Processing, Database-Management, Problem-Solving, Collaboration

### Product/Process Trainer

Cedro Royal International. May 2018 - Feb 2020

```text
Supervised day-to-day operations, assigned tasks, set goals, and ensured team efficiency. Prepared and presented regular performance reports to higher management, including key metrics and areas for improvement.
```

Skills: Training, Team-Leadership, performance-reporting, Documentation, And-Presentations, SEO, Resource-Allocation, Conflict-Resolution

### Sales Representative

Everyday Emporium. Jul 2018 - Jan 2019

```text
Established and nurtured strong relationships with customers, understanding their needs to provide tailored solutions. Negotiated terms and conditions with clients to secure sales and meet targets.
```

Skills: Sales, Customer-Relationship-Management, Negotiation

## Education

### Niger Delta University

Bachelor of Science, Biochemistry

```text
Studied Biochemistry at Niger Delta University, Wilberforce Island, Bayelsa State.
```

## Tech stack

- Port
- Island

To contact Maduabuchi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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