# Madhumita Mookherjee Madhumita Mookherjee is a remote worker on Himalayas, Senior Relationship Manager at MPower Financing, based in India. Source: https://himalayas.app/@madhumitamookherjee ```text Senior relationship manager in fintech and edtech, driving compliant lending operations and growth. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | India | | Authorized to work in | India | | Salary expectations | 1600k-1800k USD | | Job categories | Senior Relationship Manager, Senior Manager Client Management, Business Development Manager, Process Improvement, Senior Banking Relationship Manager, Senior Client Manager, Senior Account Manager, Director Of Relationship Management, Senior Client Relations Specialist, Senior Client Services Manager, Risk And Compliance, Client Relationship Manager | | Skills | SOP Development, Business Process Improvement, Escalation Management, Regulatory Compliance, Sub Servicer Management, Client Management, Sales Pipeline Management, Financial Analysis, Market Analysis, Risk Assessment, Training Delivery, Onboarding, Team Management, Sales Targets, Sales Presentations, Sales Enablement, Salesforce, Zendesk, Zoho CRM, Dashboard Development, Compiled, Customer Relationship Management, Coaching and Mentoring, Microsoft Office | ## What I'm looking for ```text I’m looking to own end-to-end client servicing and escalations in fintech/edtech, build compliant SOPs, lead training for teams, and partner with product and compliance to improve turnaround times and grow portfolios. ``` ## About ```text I’m a senior relationship manager with 8+ years in fintech and edtech, primarily within the education loan space. I’m used to high volumes and fast-paced environments where I keep cross-team and cross-border servicing moving—without customers slipping through the cracks. At MPower Financing, I act as the central SPOC between the organization and loan sub-servicers, owning end-to-end communication, issue resolution, and escalation management. I create and update SOPs to standardize workflows, develop organization-wide email and call templates to improve communication consistency, and lead 5+ training programs to accelerate onboarding and team capability. I also analyze client financial profiles, balance client needs with business risk and compliance, and partner with product, operations, and compliance to ensure seamless service delivery. Earlier at Eduvanz, I scaled a monthly disbursement portfolio from ₹50,000 to over ₹3 crore by converting institutional partners into high-volume lending accounts. I led end-to-end business development, mentored a team of 4–5 loan processing executives, and worked with product and tech to co-develop a client-facing loan application dashboard that increased application volumes. ``` ## Experience ### Senior Relationship Manager (current) MPower Financing. Aug 2021 - Present ```text Act as the central SPOC between MPower and loan sub-servicers, owning end-to-end communication, issue resolution, and escalation management. Created SOPs to standardize workflows and improve turnaround times, rolled out client communication templates, and led 5+ training programs to accelerate onboarding while ensuring compliance across client-facing operations. ``` Skills: SOP-Development, Escalation-Management, Sub-Servicer-Management, Client-Communication, Onboarding, Financial-Analysis, Compliance ### Senior Relationship Manager Eduvanz Pvt. Ltd.. Sep 2019 - Aug 2021 ```text Scaled the monthly disbursement portfolio from ₹50,000 to over ₹3 crore by onboarding high-volume institutional partners including NMIMS and UpGrad. Led end-to-end business development, mentored a team of 4–5 executives, and partnered to build a client-facing loan application dashboard to drive higher application volumes while meeting and exceeding sales targets. ``` Skills: Mentorship, Business-Development, Sales-Pipeline-Management, Financial-Analysis, Loan-Application-Funnel, Risk-Assessment ### Business Development Manager Adonta Mobility. Mar 2018 - Aug 2019 ```text Negotiated, prepared, and signed client contracts while generating sales opportunities in unexplored markets. Devised and executed marketing and sales promotional initiatives, built relationships with key decision-makers for growth and retention, and used product, market, and customer data to forecast sales. ``` Skills: Contract-Negotiation, Lead-Generation, Sales-and-Marketing, Market-Expansion, Sales-Forecasting, Data-Analysis, Promotional-Strategy, Customer-Relationship-Management ### Business Development Manager AMRATLAL DHIRAJLAL. Sep 2017 - Mar 2018 ```text Targeted new markets and increased sales through negotiation techniques and sales/marketing plans for product roll-outs. Handled client issues for quick resolution, researched and partnered with suppliers to negotiate cost-saving deals, and organized promotional events to increase sales volume. ``` Skills: Negotiation, Market-Development, Sales-Strategy, Supplier-Research, Sales-Planning, Sales-Promotions ## Education ### S.K. Somaiya Degree College Bachelor of Management Studies, Sales and Marketing. 2014 - 2017 Activities and societies: World History; Current Affairs & Marketing; Investigative Journalism ```text Earned a Bachelor of Management Studies with a focus on sales from Jun 2014 to May 2017, including interests in world history and current affairs. ``` ### DAV Public School High School Diploma, High School. 2011 - 2013 Activities and societies: Documentary watching ```text Completed High School Diploma from Apr 2011 to Apr 2013. ``` ## Tech stack - Salesforce - Gmail - Zendesk - F# - Compiled - Zoho CRM - Increase - X++ To contact Madhumita, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Saurabh Bhardwaj](https://himalayas.app/@saurabhbhardwaj): Relationship Manager, ICICI BANK Ltd - [Sonali Jain](https://himalayas.app/@sonalijain3): Area Sales Manager, Auxilo Finserve Pvt Ltd - [Shahnawaz Qayum](https://himalayas.app/@shahnawazqayum): Manager, HDFC Bank Ltd - [ibrahim abuutaheer](https://himalayas.app/@ibrahimabuutaheer): Senior Relationship Manager, ICICI Bank Limited - [rashmi chopkar](https://himalayas.app/@RashmiChopkar): Relationship Manager, MPOWER Financing - [MANEESHA AYELA](https://himalayas.app/@maneeshaayela): Relationship Manager, ICICI Bank - [Rohit Kumar](https://himalayas.app/@rohitkumar46): Senior Client Relationship Manager, Capital Now - [Alina Harun](https://himalayas.app/@alinaharun): Relationship Manager Customer Relations, MPOWER Financing - [ayush chaudhary](https://himalayas.app/@ayushchaudhary6): Relationship Manager, GyanDhan - [Kriti Vyas](https://himalayas.app/@kritivyas): Territory Sales Manager Business Loan, IDFC FIRST Bank Ltd.