# Madhava Tirumala

Madhava Tirumala is a remote worker on Himalayas, Product Manager | Business Analysis & Salesforce Delivery at Sogeti USA (Capgemini), based in United States.

Source: https://himalayas.app/@madhavatirumala

```text
Product Manager at Sogeti USA (Capgemini), aligning SAP-to-Salesforce migration and Agentforce delivery with business needs.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 150k+ USD |
| Job categories | Digital Technical Product Manager, Business Analyst, Salesforce Administrator, Salesforce Consultant |
| Skills | Product Management, Business Analysis, Product Discovery, Product Requirements, Backlog Prioritization, Epic, User Stories, Acceptance Criteria, Agile, Scrum, Salesforce Service Cloud, Salesforce Sales Cloud, Salesforce Experience Cloud, Salesforce Commerce Cloud, Salesforce Marketing Cloud |

## About

```text
At Sogeti USA (Capgemini), I partner with KPMG stakeholders and delivery teams on an enterprise SAP-to-Salesforce migration. I analyze connections across SAP modules, Salesforce, EDL (Zaloni), and MuleSoft to support migration planning and process alignment.

I established and led a 15-member onsite/offshore team, coordinating delivery and communicating dependencies and blockers to executive stakeholders. I also defined business scenarios for Agentforce Employee and Pilot agents and evaluated agent behavior in pre-production.

At Toyota Financial Services, I worked with product owners to turn auto-finance needs into user stories and refine backlogs for customer correspondence, billing statements, and Salesforce Service Cloud migration. I also contributed to Salesforce Sales and Service Cloud requirements, integration discussions, and release activities.

Earlier, at DIRECTV / AT&T, I elicited requirements for Commercial CRM on Salesforce Service Cloud and supported configuration, integrations, and CTI-enabled agent workflows. My experience spans auto finance, telecommunications, and digital entertainment, with a focus on customer servicing and enterprise technology delivery.
```

## Experience

### Product Manager | Business Analysis & Salesforce Delivery (current)

Sogeti USA (Capgemini). Oct 2020 - Present

```text
Partner with program stakeholders and delivery teams on an enterprise SAP-to-Salesforce migration, translating business and system needs into coordinated delivery activities. Established and led a 15-member onsite/offshore team, facilitated cross-team coordination, and contributed to Agentforce initiatives.
```

Skills: Salesforce-Sales-Cloud, Agentforce, Data-Cloud, MuleSoft, Azure-DevOps, Jira, Katalon, SAP, EDL-(Zaloni), Scrum-Of-Scrums-Facilitation

### Salesforce Cross-Cloud Integration Manager

Mary Kay. Jun 2020 - Oct 2020

```text
Analyzed cross-cloud business processes spanning Salesforce Commerce, Community/Experience, Service and Marketing Clouds for globally distributed business users. Reviewed MuleSoft API dependencies and data flows, and supported global UAT teams on Community Cloud configuration.
```

Skills: Salesforce-Commerce-Cloud, Service-Cloud, Salesforce-Experience-Cloud, Marketing-Cloud, MuleSoft, Azure-DevOps, qTest, Confluence, Jira

### Senior Product Manager

Toyota Financial Services. Nov 2019 - May 2020

```text
Worked with product owners to translate business needs for a FISERV-based auto-finance application into actionable user stories. Analyzed information accuracy and freshness requirements for FDCPA, FACTA and SCRA considerations, and supported planning for migration from FISERV to Salesforce.
```

Skills: Fiserv, Salesforce-Service-Cloud, Azure-DevOps, Oracle-DB, Toad, Jira, FDCPA, FACTA, SCRA

### Salesforce Lead Product Manager | Business Analysis

Toyota Financial Services. Jan 2017 - Oct 2019

```text
Partnered with product owners and business stakeholders to refine Salesforce Sales and Service Cloud requirements, prioritize backlog items and clarify acceptance criteria. Supported solution discussions for integration with call-center operations, MuleSoft/TIBCO migration, and FISERV-to-Salesforce migration analysis.
```

Skills: Salesforce-Sales-Cloud, Service-Cloud, Marketing-Cloud, MuleSoft, TIBCO, SAP, Copado, Jira, Agile-Accelerator, ALM, Splunk, SOQL, Apex

### IT Principal Analyst | Commercial CRM

[DIRECTV / AT&T](https://himalayas.app/companies/at-t). Jul 2009 - Dec 2016

```text
Engaged business users to elicit and document requirements for Commercial CRM on Salesforce Service Cloud, producing BRDs, FSDs and system-specific documentation. Analyzed business rules and supported configuration of Salesforce validation rules, workflows, approval processes, and role-based access.
```

Skills: Salesforce-Sales-Cloud, Service-Cloud, ICAN, SOAP-Web-Services, SOQL, Quality-Centers, Syntellect, CTI

### Lead Analyst | Billing, Business Intelligence & Compensation Systems

[DIRECTV](https://himalayas.app/companies/directv). Jun 2009 - Nov 2016

```text
Supported enterprise applications covering Media Billing and Crediting, Business Intelligence, Dealer/Distributor/Installer Compensation, and Billing Credits, CSR Help and Contracts Maintenance. Worked across business-critical billing, crediting, compensation and customer-support systems in a complex telecommunications environment.
```

Skills: Billing-Systems, Business-Intelligence, Compensation-Systems, Telecommunications

### Senior Consultant | Order Management & Contact Management CRM

[Amdocs / AT&T](https://himalayas.app/companies/amdocs). Jun 2005 - Jun 2009

```text
Supported Order Management and Contact Management CRM initiatives, working with Oracle databases and Clarify CRM in an enterprise telecommunications environment.
```

Skills: Oracle-DB, Clarify-CRM, Order-Management, Contact-Management, Telecommunications

### Contact Management CRM

Cingular Wireless. Mar 2005 - Jun 2005

```text
Worked on Contact Management CRM application initiatives using Oracle DB, Clarify CRM and J2EE technologies.
```

Skills: Oracle-DB, Clarify-CRM, J2EE, Contact-Management

## Education

### Liverpool John Moores University

MBA, Business Administration

```text
MBA degree from Liverpool John Moores University.
```

### Osmania University

Bachelor's Degree, Finance, Accounting and Commerce

```text
Bachelor's degree in Finance, Accounting and Commerce from Osmania University.
```

## Tech stack

- Snowflake
- Splunk
- MuleSoft
- Salesforce Sales Cloud
- MySQL
- Oracle
- Azure DevOps
- Jira
- Confluence
- Apex
- Agentforce
- Copado
- Epic
- Salesforce Marketing Cloud

To contact Madhava, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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