# Mademoiselle Bautista

Mademoiselle Bautista is a remote worker on Himalayas, Client Service Associate at BDO Unibank Inc., based in Philippines.

Source: https://himalayas.app/@mademoisellebautista

```text
Administrative and Executive Virtual Assistant with BDO Unibank Inc. experience and a 95% customer satisfaction rate.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Virtual Administrative and Executive Assistant, Executive Assistant, Virtual Assistant, Customer Support Specialist, CRM Assistant, Sales Operations Assistant |
| Skills | Administrative Support, Executive Support, Customer Service, Customer Relationship Management, CRM Data Entry, Banking Operations, Transaction Processing, Appointment Scheduling, Calendar Management, Email and Inbox Management, Sales Reporting, Sales Data Analysis, Sales Quota Management, Records Management, Document Management |
| LinkedIn | https://linkedin.com/in/mademoiselle-bautista |

## What I'm looking for

```text
I'm ready to provide remote support to small businesses, organizations, and e-commerce business owners by streamlining administrative workflows, maintaining organized business records, and supporting efficient day-to-day operations.
```

## About

```text
At BDO Unibank Inc., I assisted 50–80 clients daily with banking transactions, account inquiries, and service concerns while maintaining a 95% customer satisfaction rate. I also processed transactions and maintained records using internal banking systems and digital documentation.

At British United Automobiles Inc. (Autohub Group), I managed customer service appointments, follow-ups, and profiles in the internal CRM system. At Yakult Philippines Incorporated, I supported sales operations by preparing reports and maintaining records for a team of approximately 20 sales agents.
```

## Experience

### Client Service Associate

BDO Unibank Inc.. Nov 2018 - Sep 2024

```text
Assisted 50–80 clients daily with banking transactions and account inquiries, maintaining a 95% customer satisfaction rate. Recognized with multiple awards for customer service and insurance referrals.
```

Skills: Customer-Service, Banking-Operations, Excel, Outlook, Google-Workspace, Internal-Banking-Software, Digital-Documentation, Insurance-Referrals, Customer-Relationship-Management

### CRM Assistant

British United Automobiles Inc. (Autohub Group). Jun 2017 - Aug 2018

```text
Managed daily customer relationship activities, assisting 20–30 clients with service appointments and post-purchase concerns. Maintained accurate customer profiles and service records using internal CRM and Microsoft tools.
```

Skills: Customer-Relationship-Management, CRM-Systems, Excel, Outlook, Customer-Engagement, Appointment-Scheduling, Data-Entry, Communication-Skills

### Secretary

Yakult Philippines Incorporated. Apr 2014 - Jun 2017

```text
Provided administrative and clerical support to a supervisor managing approximately 20 sales agents. Encoded daily sales records, prepared reports, and handled inquiries from agents and customers.
```

Skills: Administrative-Support, Data-Entry, Sales-Reporting, Excel, Microsoft-Word, Email-Communication, Phone-Handling, Records-Management

## Education

### Virgen Milagrosa University Foundation

Bachelor of Science in Business Administration and Accountancy, Marketing Management

```text
Bachelor of Science in Business Administration and Accountancy with a focus on Marketing Management.
```

## Tech stack

- Google Docs
- Gmail
- Google Drive
- Microsoft Teams
- Google Workspace
- Google Sheets
- Microsoft Excel
- Zoom
- Google Meet
- Canva
- Meta Business Suite
- ChatGPT
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft OneDrive
- Google Gemini

To contact Mademoiselle, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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