# Maazza Osman Mohammed

Maazza Osman Mohammed is a remote worker on Himalayas, Customer Service & E-Banking Support at Al Baraka Bank Sudan, based in United Arab Emirates.

Source: https://himalayas.app/@maazzaosmanmohammed

```text
I support banking customers through accurate digital banking guidance, issue resolution, and reliable service follow-up.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Arab Emirates |
| Authorized to work in | United Arab Emirates |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Banking Operations Analyst, Call Center Representative, Administrative Assistant, Data Entry Specialist, Transcriptionist |
| Skills | Customer Service, client support, Banking Operations, Electronic Banking, Digital Banking, Account Services, Customer issue resolution, Complaint Handling, Escalation Management, Documentation, Record keeping, Call Center Operations, Data Entry, Quality Control, Arabic Transcription, Proofreading, Administrative Support, Client Communication, Procedural Guidelines, Microsoft Office, Microsoft Word, Excel, Outlook, Digital Documentation, Arabic, English, Prompt Engineering, Strategic Planning, Leadership |

## About

```text
I've supported customers at Al Baraka Bank Sudan across account services, electronic banking channels, service inquiries, and issue resolution.

I guide customers through mobile banking, online banking, and SMS alert services while maintaining accurate documentation, clear procedural communication, and timely follow-up. I also handle administrative and reporting responsibilities alongside daily service activities.

Earlier, I managed high-volume customer calls at Zain Sudan and provided front-desk banking support at Al Baraka Bank Sudan. These roles strengthened my ability to record concerns accurately, escalate cases appropriately, and help customers navigate required service steps.

I've also completed Arabic AI transcription and quality-control work, reviewing outputs, correcting errors, and applying detailed guidelines across dialects. My MBA and background in Cost & Management Accounting support a careful, process-focused approach to customer and banking operations.
```

## Experience

### Customer Service & E-Banking Support

Al Baraka Bank Sudan. Jan 2019 - Dec 2024

```text
Supported customers with account services, electronic banking channels, inquiries, and service issues. Guided customers through mobile banking, online banking, and SMS alert services, and maintained accurate documentation.
```

Skills: Customer-Service, Electronic-Banking, Mobile-Banking, Online-Banking, Documentation, Issue-Resolution, Escalation-Management, Administrative-Support

### Call Center Agent

Zain Sudan. Jan 2019 - Dec 2019

```text
Managed high-volume customer calls covering service inquiries and issues. Recorded customer concerns accurately and escalated cases requiring additional support.
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Skills: Call-Center-Operations, Customer-Service, Issue-Resolution, Escalation-Management, Communication-Skills

### Customer Service Officer

Al Baraka Bank Sudan. Jan 2016 - Dec 2017

```text
Provided front-desk support for customers requiring banking services and procedural assistance. Reviewed customer forms and documentation for completeness and accuracy.
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Skills: Customer-Service, Banking-Operations, Documentation, Procedural-Guidelines, Communication-Skills

### Freelance Typist

Freelance. Jan 2015 - Dec 2016

```text
Produced accurately typed and formatted academic papers and reports. Reviewed documents for typing, formatting, and presentation errors.
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Skills: Typing, Formatting, Proofreading, Document-Management

### AI Trainer – Arabic Transcription

Freelance

```text
Produced accurate Arabic audio transcriptions for AI training projects. Reviewed and corrected transcription outputs to improve data quality.
```

Skills: Arabic-Transcription, Data-Quality, Quality-Control, Attention-To-Detail

## Education

### CertiProf

Prompt Engineering Foundation Learner, Prompt Engineering. 2024 - 2024

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Completed the Prompt Engineering Foundation Learner certification in 2024.
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### McKinsey

McKinsey Forward Program, Business. 2024 - 2024

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Completed the McKinsey Forward Program in 2024.
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### Sudan University of Science & Technology

Bachelor's Degree, Cost & Management Accounting

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Earned a Bachelor's degree in Cost & Management Accounting from Sudan University of Science & Technology.
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### House of Counselors

Strategic Planning and Leadership, Strategic Planning and Leadership. 2024 - 2024

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Completed the Strategic Planning and Leadership program in 2024.
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### Sudanese Academy of Financial and Banking Studies

Master of Business Administration, Business Administration

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Pursued a Master of Business Administration at the Sudanese Academy of Financial and Banking Studies.
```

### ALX

AI for Career Development Program, AI for Career Development. 2024 - 2024

```text
Completed the AI for Career Development Program with AICE in 2024.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook

To contact Maazza, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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