# Lyra Melissa Guma

Lyra Melissa Guma is a remote worker on Himalayas, Virtual Assistant at Big Outsource Support Services Inc, based in Philippines.

Source: https://himalayas.app/@lyramelissaguma

```text
Dedicated virtual assistant with strong communication and organizational skills.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Philippines |
| Authorized to work in | Philippines |
| Job categories | Virtual Assistant, Administrative Assistant, Office Manager, Project Coordinator, Personal Assistant, Customer Service |
| Skills | Critical Thinking, Problem Solving, Record keeping, Microsoft Word, Customer Service, Time Management, Excel, Communication Skills, PowerPoint |

## What I'm looking for

```text
I am looking for a role that allows me to utilize my organizational skills and contribute positively to team goals while continuing to grow professionally.
```

## About

```text
I am a committed virtual assistant with a passion for leveraging my strong communication skills and extensive experience in administrative support. My primary goal is to contribute meaningfully to an organization by thriving in dynamic, fast-paced environments. I excel at working independently while making a positive impact on team objectives.

Throughout my career, I have honed my abilities in managing communication effectively, ensuring timely and accurate exchanges between clients and staff members. My experience includes handling court and legal documents, managing client payments, and maintaining detailed records to keep all stakeholders informed. I am adept at organizing schedules and coordinating appointments, which enhances productivity across the firm.

In my previous role as a Customer Service Representative, I managed chat and text message communications, ensuring effective responses to inquiries. I served as a point of contact for my team, supervising daily activities and fostering a collaborative environment. I am proactive, detail-oriented, and always ready to adapt and learn in fast-paced settings.
```

## Experience

### Virtual Assistant

Big Outsource Support Services Inc. May 2023 - Present

```text
Managed client and staff communications, ensuring timely and accurate exchanges. Handled court and legal documents, meticulously organizing them for compliance, and provided support for client payments. Maintained detailed case records, organized schedules, and coordinated appointments to optimize firm productivity.
```

Skills: Microsoft-Office, Administrative-Support, Document-Management, Scheduling, Problem-Solving, Communication-Skills

### Customer Service Representative

TaskUs Alangilan Batangas. Apr 2022 - Present

```text
Managed chat and text message communications, ensuring timely and effective responses to inquiries. Handled email correspondence, promptly replying and following up to maintain clear client communication. Served as a point of contact for the team, supervising daily activities and fostering a collaborative environment to enhance overall team performance.
```

Skills: Customer-Service, Team-Leadership, Problem-Solving, Conflict-Resolution, Time-Management, Communication-Skills, Live-Chat

## Education

### Grabsum School Inc

Bachelor of Science, Entrepreneurship

```text
Currently pursuing a Bachelor of Science in Entrepreneurship. This program focuses on developing skills essential for business creation and management.
```

### Manuel S Enverga University Foundation Candelaria Inc

K-12 Curriculum Graduate, General Studies

```text
Completed Junior High School and Senior High School, following the K-12 Curriculum. This comprehensive program provided a strong foundation in various academic disciplines.
```

## Tech stack

- Gmail

To contact Lyra Melissa, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Sid Villalon](https://himalayas.app/@sidvillalon): Virtual Assistant, Nichefire
- [Jan Joseph Molina](https://himalayas.app/@janjosephmolina): Virtual Assistant, Virtual Staffing/LegalSoft
- [Elmer Navarro](https://himalayas.app/@elmernavarro): Virtual Assistant, Self Employed
- [Coleen Janelle Ann Carandang](https://himalayas.app/@coleenjanelleanncara): Customer Support Tier 1, ECLARO Business Solutions
- [Jorge User](https://himalayas.app/@jorgeuser): Customer Service Representative II, Verizon
- [Crizzel Espanto](https://himalayas.app/@crizzelespanto): Customer Service Representative, Straive
- [Charlene Natasha Mendoza](https://himalayas.app/@charlenenatashamendo): Administrative Virtual Assistant, Freelancing
- [Jankhene Jane Sabanal](https://himalayas.app/@jankhenejanesabanal): Customer Service Representative, Iploy
- [Ian Ricablanca](https://himalayas.app/@ianricablanca): Customer Service Representative, Unknown
- [John Michael Bustamante](https://himalayas.app/@johnmichaelbustamant): Customer Service Representative, 3 Years of Professional Experience