# Lusi Rahayu

Lusi Rahayu is a remote worker on Himalayas, Content Creator at YouTube & TikTok, based in Indonesia.

Source: https://himalayas.app/@lusirahayu

```text
Content creator on YouTube & TikTok who reviews recipe accuracy and improves videos using audience feedback.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Indonesia |
| Authorized to work in | Indonesia |
| Salary expectations | 30k+ USD |
| Job categories | Contact Center Lead, Contact Center Team Leader |
| Skills | Content Review, Content Auditing, Recipe Accuracy Review, User Feedback Analysis, Contact Center Performance, Agent Coaching, Standard Operating Procedures, Customer Complaint Resolution, Customer Service, CRM, Microsoft Dynamics CRM, Excel, PowerPoint, Microsoft Word, Microsoft Teams |

## About

```text
On YouTube & TikTok, I review and audit video content for recipe accuracy and clear communication before upload. I also respond to viewers’ questions and use audience feedback to identify improvements.

At Asia Outsourcing Services, on Project BTPNCare, I monitored team performance, ensured agents followed company SOPs, and coached them with regular feedback. I also handled customer complaints and coordinated resolutions across departments. I was awarded Best Team Leader for five consecutive months and nominated as Best Digital Team Leader at The Best Contact Center Indonesia (TBCCI) in 2022.
```

## Experience

### Content Creator (current)

YouTube & TikTok. Nov 2024 - Present

```text
Reviewed and audited video content, recipe accuracy, and communication clarity to ensure high quality before upload. Engaged with viewers by responding to comments and questions, and analyzed audience feedback to identify areas for content improvement.
```

Skills: Content-Review, Audience-Engagement, Feedback-Analysis

### Contact Center Leader

Asia Outsourcing Services. Jan 2021 - Oct 2024

```text
Evaluated and monitored team performance to achieve high quality standards. Ensured team adherence to standard operating procedures, conducted coaching sessions, and handled customer complaints with resolution and inter-department coordination.
```

Skills: Team-Leadership, Performance-Monitoring, Coaching, Customer-Complaint-Resolution, SOP-Compliance

### Contact Center Agent

Asia Outsourcing. Mar 2020 - Dec 2020

```text
Handled customer inquiries, requests, and complaints via email, chat, and social media. Documented all interactions into CRM system and escalated complex issues to relevant departments.
```

Skills: Customer-Service, CRM, Email-Support, Live-Chat, Social-Media-Support, Issue-escalation

### Call Center Agent

Mitracomm Ekasarana. Jul 2017 - Dec 2018

```text
Handled inbound calls regarding account inquiries, transactions, and complaints, providing effective solutions to maintain customer satisfaction. Resolved issues while maintaining high service quality and escalated to back-office teams with structured ticket reports.
```

Skills: Inbound-Calls, Customer-Service, Issue-Resolution, Ticket-Reporting, Escalation-Management

## Education

### Universitas Islam Sultan Agung

Bachelor's Degree, English Education

```text
Graduated from English Education program at Universitas Islam Sultan Agung in 2015.
```

## Tech stack

- Microsoft Teams
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Lusi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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