# Lusanda Shabangu

Lusanda Shabangu is a remote worker on Himalayas, Technical Support Agent Trainee at CCI, based in South Africa.

Source: https://himalayas.app/@lusanda_shabangu

```text
Social Science graduate with experience in academic research, critical analysis, information organisation and clear written communication.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 96k+ ZAR |
| Job categories | Research Assistant, Research Associate, Administrative Assistant, Human Resources, Project Coordinator, Data Entry Clerk |
| Skills | Academic Research, Literature Search, information gathering, Critical Evaluation, Evidence Based Writing, Academic referencing, Microsoft Word, Excel, Documentation, Communication Skills |

## What I'm looking for

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Seeking remote opportunities in research assistance, administration, project support and HR-related roles. Interested in applying my research, analytical, organisational and communication skills while gaining practical experience and growing professionally. Open to part-time and full-time international opportunities that welcome applicants based in South Africa.
```

## About

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I am a Bachelor of Social Science graduate from the University of KwaZulu-Natal, with majors in Psychology and Sociology and an elective in Industrial Psychology. My academic background has given me an understanding of human behaviour, social structures, organisations and the factors that influence individuals and communities.

During my university studies, I developed research, critical thinking and written communication skills through independently researched academic assignments and essays. My research process involved using Google Scholar and other academic sources to explore topics, identify relevant research questions, formulate objectives, evaluate theories and arguments, and develop evidence-based discussions. I also gained experience organising research information by taking structured notes, grouping information according to themes, maintaining digital collections of research materials and keeping track of references throughout the writing process.

In addition to my academic experience, I have worked in customer-facing roles in technical support, sales and retail. These experiences helped me develop communication, active listening, problem-solving, interpersonal and teamwork skills. They also taught me the importance of understanding people's needs, handling enquiries professionally and working effectively with others.

I am comfortable using Microsoft Word, PowerPoint and Excel, as well as Google Docs, Google Drive and Google Scholar. I can organise information in spreadsheets, work with documents and presentations, and manage digital research materials.

I am interested in opportunities that allow me to apply my research, analytical, organisational and communication skills, particularly in research assistance, administrative support, project coordination and people-focused roles. I also have a growing interest in human resources, organisational development, education and initiatives that contribute positively to individuals and society.

I value continuous learning, take responsibility for my work and approach new challenges with curiosity, persistence and a willingness to develop. I am particularly interested in remote opportunities where I can contribute meaningfully, strengthen my professional capabilities and grow through practical experience.
```

## Experience

### Technical Support Agent Trainee

CCI. Nov 2022 - Dec 2022

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Responded to customer concerns in a technical support environment, using active listening, clear communication and problem-solving skills. Maintained accurate customer records and followed established workplace procedures.
```

Skills: Communication-Skills, Problem-Solving, Record-keeping, Collaboration

### Sales Consultant

Yogan Direct Marketing. Jul 2020 - Aug 2020

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Engaged prospective customers, identified their needs and communicated relevant product information. Built rapport and maintained professional customer interactions through clear, respectful and persuasive communication.
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Skills: Customer-Engagement, Needs-Identification, Communication-Skills, Rapport-Building

### Sales Assistant

The Hub. Feb 2020 - Mar 2020

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Assisted customers with product enquiries and locating merchandise. Supported the organisation and presentation of merchandise, displays and the sales area while collaborating with colleagues to maintain an organised retail environment.
```

Skills: Merchandising, Teamwork, Customer-Service

## Education

### University of KwaZulu-Natal

Bachelor of Social Science, Psychology and Sociology. 2016 - 2019. Grade: N/A

Activities and societies: Not applicable – no formal extracurricular activities to report.

```text
Bachelor of Social Science with majors in Psychology and Sociology and an elective in Industrial Psychology. Completed independently researched academic assignments involving literature searches, research question formulation, critical evaluation of theories and arguments, research information organisation, academic referencing and evidence-based writing.
```

### Newcastle High School

National Senior Certificate (South African High School-Leaving Qualification), General. 2011 - 2015. Grade: N/A

Activities and societies: Not applicable – no formal extracurricular activities to report.

```text
Completed secondary education at Newcastle High School and obtained the South African National Senior Certificate, the country's national school-leaving qualification.
```

## Tech stack

- Google Docs
- Gmail
- Google Drive
- Affinity Designer
- Microsoft Excel
- Visual Studio Code
- Canva
- ChatGPT
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Lusanda, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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