# Lu Lui

Lu Lui is a remote worker on Himalayas, Quality Control Agent at Universal Health Insurance Fund (UHIF), based in Armenia.

Source: https://himalayas.app/@lului

```text
I resolve healthcare complaints, inspect service quality, and lead customer support operations.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Armenia |
| Authorized to work in | Armenia |
| Job categories | Quality Assurance Specialist, Customer Support Manager, Customer Service, Sales, General Manager, Operations Manager, Quality Control And Assurance Specialist, Quality Specialist, QA Specialist, Quality Control Specialist, QA QC Specialist, Quality Management Specialist, QC Specialist, Healthcare Quality Assurance Specialist, Quality Assurance |
| Skills | Quality Assurance, Complaint Resolution, Process Improvement, Microsoft Office, Team Leadership, Customer Service, Phone Communication, Problem Solving, Time Management, Critical Thinking, Inspections, Healthcare Compliance, Customer Support, KPI Management, Sales, Inventory Management, Armenian, English, Russian, Korean, Elementary, Solara |

## What I'm looking for

```text
I'm looking for a role where I can improve service quality, resolve customer or beneficiary concerns, collaborate with teams, and contribute to efficient, compliant operations.
```

## About

```text
At Universal Health Insurance Fund, I investigate and resolve approximately 40 beneficiary complaints daily, coordinate with hospitals, and conduct on-site quality inspections to support compliance and service improvement.

I've also led remote customer support operations at LA Solar Group Inc., managed 20+ daily inquiries, mentored new hires, and improved team performance through KPIs. Previously, I built retail partner relationships and supported over 30 clients daily as a sales representative, while managing store operations as a grocery store owner and general manager.
```

## Experience

### Quality Control Agent (current)

Universal Health Insurance Fund (UHIF). Apr 2026 - Present

```text
Investigates and resolves approximately 40 beneficiary complaints daily by coordinating with hospitals and healthcare providers. Conducts on-site quality inspections and monitors compliance with healthcare standards.
```

Skills: Quality-Assurance, Complaint-Resolution, Healthcare-Compliance, Problem-Solving

### Customer Support Manager

LA Solar Group Inc.. Jan 2024 - Jan 2026

```text
Led a remote customer support team, overseeing daily operations, workload distribution, and service quality. Managed 20+ daily customer inquiries while mentoring team members and onboarding new hires.
```

Skills: Team-Leadership, Customer-Service, Process-Improvement, Mentor

### Owner & General Manager

GroceryStore. Jan 2022 - Jan 2024

```text
Managed daily operations of a high-volume grocery store, supervising staff, inventory, customer service, and financial operations. Ensured efficient workflow while maintaining excellent customer satisfaction.
```

Skills: Management, Inventory-Management, Customer-Service, Finance-Operations

### Sales Representative

JTI International. Jan 2021 - Jan 2024

```text
Built and maintained relationships with retail partners and increased sales by identifying new business opportunities. Delivered excellent customer service and supported over 30 clients daily.
```

Skills: Sales, Customer-Service, Business-Development

## Education

### Brusov State University

Bachelor's Degree, Translation. 2020 - 2023

```text
Studied translation with a focus on Korean and Armenian languages.
```

## Tech stack

- Elementary
- Solara

To contact Lu, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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