# Luis Fabian Salazar Villalobos

Luis Fabian Salazar Villalobos is a remote worker on Himalayas, Security Bar Raiser Team Manager at Amazon, based in Costa Rica.

Source: https://himalayas.app/@luisfabiansalazarvil

```text
Operations & Program Manager at Amazon who standardized SOPs across operational units and used Excel data to improve performance.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Costa Rica |
| Authorized to work in | Costa Rica |
| Job categories | Operations Program Manager, Program Manager |
| Skills | Operations Management, Program Management, SLA Management, Process Improvement, SOP Development, Operational Risk Management, Compliance Auditing, Performance Analysis, KPI Tracking, Workforce Scheduling, Incident Management, Escalation Management, Training and Onboarding, Business Informatics, Excel |

## About

```text
At Amazon, I managed the Security Bar Raiser Team and monitored real-time SLAs, queue volumes, and workforce scheduling against business targets.

I analyzed operational performance in advanced Excel to identify bottlenecks and support continuous improvement. I also standardized process documentation and SOPs across operational units.

As Customer Service Team Manager & Incident Lead, I handled complex operational escalations and developed onboarding and training frameworks for new hires.

Earlier, as a Security Bar Raiser Auditor, I audited customer interactions and case logs for accuracy and compliance. I identified order-processing gaps and designed updated workflows and guidelines adopted globally across teams.
```

## Experience

### Security Bar Raiser Team Manager

[Amazon](https://himalayas.app/companies/amazon). Aug 2023 - Dec 2025

```text
Managed and coached frontline operational teams, tracked productivity KPIs, and led continuous improvement cycles. Owned real-time SLAs, monitored queue volumes, and standardized process documentation and SOPs.
```

Skills: Excel, SLA-Management, Workforce-Scheduling, Process-Improvement, SOP-standardization, KPI-Tracking, Continuous-Improvement, Data-Analysis

### Customer Service Team Manager & Incident Lead

[Amazon](https://himalayas.app/companies/amazon). Aug 2022 - Jul 2023

```text
Acted as primary escalation point for complex cases, resolving critical issues while protecting customer satisfaction. Developed onboarding and training frameworks for new hires and facilitated cross-functional alignment meetings.
```

Skills: Incident-Management, Escalation-Management, Training, Onboarding, Cross-Functional-Collaboration, Customer-Satisfaction, Stakeholder-Management

### Security Bar Raiser Auditor

[Amazon](https://himalayas.app/companies/amazon). Jan 2020 - Aug 2022

```text
Audited high-volume customer interactions and case logs to ensure data accuracy and procedural compliance. Identified systemic gaps and designed updated workflows and guidelines adopted globally.
```

Skills: Audit, Data-Accuracy, Compliance, Process-Design, Workflow-Optimization, Quality-Assurance

## Education

### University of Costa Rica

Bachelor's Degree, Business Informatics

```text
Pursuing a Bachelor's degree in Business Informatics with a focus on systems engineering, process optimization, data analysis, and operational workflows.
```

## Tech stack

- Slack
- Jira
- Google Workspace

To contact Luis Fabian, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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