# Luisa Estrada Odio

Luisa Estrada Odio is a remote worker on Himalayas, Virtual Executive Assistant at AnswerHero, based in Costa Rica.

Source: https://himalayas.app/@luisaestradaodio

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Bilingual virtual executive assistant and mentor specializing in customer service and quality assurance.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Costa Rica |
| Authorized to work in | Costa Rica |
| Job categories | Executive Virtual Assistant, QA Specialist, Executive Assistant, Customer Service Manager, Interpreters, Concierge Manager, Hotel Operations Assistant, Real Estate Broker, Virtual Administrative Assistant, Virtual Assistant, Senior Virtual Assistant |
| Skills | Invoicing, Virtual Assistant, Calendar Management, Customer Service, Call Evaluation, Quality Assurance, KPIs, Training and Development, Administrative Support, Data Entry, Microsoft Office, Excel, Zoom, Microsoft Teams, Interpreting, Conflict Resolution, Time Management, Bridges |

## What I'm looking for

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I seek a remote role leveraging bilingual executive assistance, QA and training skills in a collaborative company that values service excellence and growth.
```

## About

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I am a bilingual virtual executive assistant and QA mentor with extensive experience supporting U.S. and Canadian companies across medical, insurance, legal, financial and IT sectors. I manage calendars, multi-channel client communications, email correspondence, billing inquiries and administrative operations while delivering high-quality customer service and remote support.

As a mentor and quality-control specialist I evaluate calls, develop KPIs, provide performance feedback and assist in training to improve service quality. My background also includes hospitality and concierge management, real estate brokerage, professional interpreting and frontline customer service at Amazon, demonstrating adaptability, leadership and a strong focus on client satisfaction.
```

## Experience

### Virtual Executive Assistant (current)

AnswerHero. Jan 2018 - Present

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Provided virtual executive assistant and multi-channel customer support for U.S. and Canadian clients across medical, insurance, legal and IT sectors, managing calendars, email correspondence and billing inquiries to improve responsiveness and operational efficiency.
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Skills: Calendar-Management, Billing, Customer-Service, Data-Entry, Problem-Solving

### Junior Operations Assistant

JP By The Sea Vacation Rentals. Jan 2016 - Dec 2017

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Coordinated operations for luxury rental units, supervised staff, managed inventory and front-desk tasks, and supported senior management to maintain high guest satisfaction and efficient facility operations.
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Skills: Operations-Coordination, Staff-Supervision, Inventory-Management, Front-Desk-Operations, Guest-Relations, Reporting, Training

### Financial Products Specialist

National Money Mart. Jan 2016 - Dec 2017

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Delivered customer-facing financial services including check cashing, money transfers and payday loan processing while ensuring compliance with regulatory requirements and promoting company products.
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Skills: Cash-Handling, Regulatory-Compliance, Customer-Service, Transaction-Processing, Promotion, Records-Management, Attention-To-Detail

### Concierge Manager

Hacienda Pinilla. Jan 2015 - Dec 2016

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Led concierge services and team training to enhance guest experience, managed VIP client bookings and coordinated villa management to ensure personalized and high-quality hospitality services.
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Skills: Corporate-Trainer, Guest-Service, Team-Leadership, Client-Management

### Professional Interpreter

[Language Line Solutions](https://himalayas.app/companies/languageline-solutions). Jan 2012 - Dec 2014

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Provided bilingual interpretation for U.S. clients in medical, insurance and legal contexts, ensuring accuracy, confidentiality and cultural nuance across specialized assignments.
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Skills: Communication-Skills, consecutive-interpretation, Medical-Terminology, Legal-Terminology, Confidentiality, Cultural-Mediation, Terminology-Review, Client-Preparation

### Customer Service Associate

[Amazon](https://himalayas.app/companies/amazon). Jan 2010 - Dec 2012

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Supported Kindle and Audible customers with device troubleshooting, account management and order inquiries, improving issue resolution and customer satisfaction for digital products.
```

Skills: Customer-Support, Troubleshooting, Account-Management, Order-Processing, Technical-Support, Escalation-Management

## Education

### Universidad Latina de Costa Rica

Bachelor's Degree, Sustainability. 2012 - Present

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Bachelor's Degree in Sustainability from Universidad Latina de Costa Rica; studies listed as current in the resume.
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### Cámara Costarricense de Bienes Raíces

Professional Certification as Real Estate Broker, Real Estate. 2014 - 2014

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Professional certification as Real Estate Broker (Calificada) obtained from Cámara Costarricense de Bienes Raíces in 2014.
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### Universidad Latina de Costa Rica

Bachelor in Hospitality Management - Business Management, Hospitality Management. 2012 - 2012

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Bachelor in Hospitality Management - Business Management completed in 2012 at Universidad Latina de Costa Rica.
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### Universidad Latina de Costa Rica

Bachelor in Journalism and Communications, Journalism and Communications. 2008 - 2008

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Bachelor in Journalism and Communications completed in 2008 at Universidad Latina de Costa Rica.
```

## Tech stack

- Gmail
- Make
- Increase
- Bridge
- Remote

To contact Luisa, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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