# Lucky Uzoka

Lucky Uzoka is a remote worker on Himalayas, Experience Centre Manager at God Is Good Logistics, based in Nigeria.

Source: https://himalayas.app/@luckyuzoka

```text
Customer Support Specialist at God Is Good Logistics who reduced customer complaints by 30% and supports 70+ online customers daily.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist |
| Skills | Customer Support, Email Support, Live Chat, Complaint Resolution, De escalation, Customer Retention, Customer Follow up, CRM, Team Coaching, performance reporting, Zoho, Salesforce, Microsoft Office, Microsoft Word, Excel |

## What I'm looking for

```text
I’m looking for remote customer support work where I can help customers by email and live chat, resolve issues with sound judgment, and provide warm, consistent service. I’m available for early-morning, evening and weekend coverage.
```

## About

```text
At God Is Good Logistics, I attend to 70+ online customers each day by email, live chat and other support channels, including app-related issues. I reduced customer complaints by 30%, cut wait times and improved the customer experience.

I resolve complex complaints with judgment tailored to each customer, follow up proactively and help generate over ₦25 million in monthly revenue. I also lead and coach a team of five agents on tone, accuracy and consistent service.

Previously, as an Experience Centre Agent at God Is Good Logistics, I supported about 100 walk-in and online customers a day, handled email and live chat enquiries, and made retention follow-up calls. I’m comfortable with 24/7 shift work and remote support using Zoho, Salesforce and MS Office.
```

## Experience

### Experience Centre Manager (current)

God Is Good Logistics. Aug 2025 - Present

```text
Attend to 70+ customers online daily via email, live chat, and support channels, reducing complaints by 30% and improving customer experience. Lead and coach a team of 5 agents, monitor service standards, and compile performance reports.
```

Skills: Customer-Support, Email-Support, Live-Chat, Complaint-Resolution, Team-Leadership, Coaching, CRM, Zoho, Salesforce, Microsoft-Office, Revenue-Generation

### Experience Centre Agent

God Is Good Logistics. Nov 2022 - Aug 2025

```text
Attended to about 100 customers daily, both walk-in and online, resolving issues with patience and clarity. Replied to emails and live chats, made retention follow-up calls, and worked 24/7 shifts.
```

Skills: Customer-Support, Email-Support, Live-Chat, Retention, Follow-up, 24-7-Shift-Work, Revenue-Generation

### Assistant Plant Operator (NYSC)

Niger Delta Petroleum Resources. Jan 2020 - Dec 2021

```text
Maintained accurate logs and records, gave clear handovers between shifts, and followed safety and quality procedures during operational disturbances.
```

Skills: Log-Book-Keeping, Safety-Procedures, Quality-Assurance, Shift-Handoff

### Laboratory Assistant

Petroleum Training Institute. Jan 2016 - Dec 2017

```text
Recorded and analysed practical-session data, reported to laboratory technicians, and maintained accurate equipment and supply records.
```

Skills: Data-Recording, Data-Analysis, Laboratory-Equipment, Reporting

### Personal Assistant (Intern)

National Petroleum Investment Management Services (NAPIMS). Jul 2015 - Nov 2015

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Handled official correspondence, schedules, and reports for the Joint Ventures Manager, and coordinated meetings and records.
```

Skills: Correspondence, Scheduling, Reporting, Meeting-Coordination, Records-Management

## Education

### Petroleum Training Institute

Higher National Diploma, Petroleum & Natural Gas Processing Technology. 2017 - 2019. Grade: Upper Credit

```text
Higher National Diploma in Petroleum & Natural Gas Processing Technology, awarded with Upper Credit.
```

### Petroleum Training Institute

National Diploma, Petroleum & Natural Gas Processing Technology. 2014 - 2016. Grade: Upper Credit

```text
National Diploma in Petroleum & Natural Gas Processing Technology, awarded with Upper Credit.
```

## Tech stack

- Salesforce
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Office

To contact Lucky, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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