# Louise Nicolette Banaag

Louise Nicolette Banaag is a remote worker on Himalayas, Personal Support Worker at Empress Gardens Retirement Residence, based in Philippines.

Source: https://himalayas.app/@louisenicolettebanaa

```text
Personal Support Worker at Empress Gardens Retirement Residence, supporting residents with daily care and mobility.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Registered Nurse, Medical Virtual Assistant, Home Health Scheduler, Customer Support Specialist, Online ESL Teacher |
| Skills | Personal Care, Mobility Support, Care Plan Development, Patient Intake, Appointment Scheduling, Referral Coordination, Revenue Cycle Management, Medical Claims Processing, Insurance Verification, Prior Authorizations, Physical Nursing Assessments, Medication administration, HIPAA compliance, Data Privacy, Patient Safety |

## About

```text
At Empress Gardens Retirement Residence, I assisted residents with daily living activities and mobility support, following care plans and healthcare professionals’ guidelines. I also offered companionship and emotional support.

At Thrive Housing and Support and Bayshore Healthcare, I supported clients with daily activities and mobility, documented care, and provided medication reminders when called for by client plans.

Earlier, I worked as a Clinic Nurse at Dr. Garcia Pediatric Clinic, assisting with assessments, treatments, and patient education. I also trained in medical virtual assistant workflows, including patient intake, appointment scheduling, and revenue cycle management fundamentals.
```

## Experience

### Personal Support Worker

Empress Gardens Retirement Residence. Jan 2024 - Jul 2026

```text
Assisted residents with daily living activities and executed healthcare plans in adherence to professional guidelines. Offered companionship and emotional support to promote a positive environment.
```

Skills: Patient-Care, Mobility-Support, Treatment-Plan-Implementation, Documentation, Communication-Skills

### Personal Support Worker

Thrive Housing and Support. May 2024 - Jun 2026

```text
Supported clients with daily activities and mobility while maintaining clear care documentation. Provided individualized care and companionship aligned with established care plans.
```

Skills: client-support, Mobility-Assistance, Documentation, Care-Planning

### Personal Support Worker

Bayshore Healthcare. Nov 2023 - Jun 2024

```text
Managed daily living assistance, mobility support, and medication reminders per client plans. Communicated effectively with clients and multidisciplinary care teams to ensure safety and care adherence.
```

Skills: Daily-Living-Assistance, Mobility-Support, Medication-Reminders, Communication-Skills, Teamwork

### Customer Email Support Specialist

Storm Media Ltd. Aug 2017 - Aug 2023

```text
Managed high-volume client correspondence, resolving over 50 professional emails daily while maintaining strong service metrics. Ensured accurate and timely responses to international clients across multiple time zones.
```

Skills: Email-Support, Customer-Service, Time-Management, Problem-Solving, Escalation-Management

### Online ESL Teacher

RareJob. Aug 2017 - Aug 2023

```text
Conducted over 20 live online instructional sessions daily for international students, adapting delivery styles to foster engagement. Maintained high student satisfaction ratings through active listening and effective cross-cultural communication.
```

Skills: ESL-Instruction, Online-Teaching, Cross-Cultural-Communication, Active-Listening, Student-Engagement

### Clinic Nurse

Dr. Garcia Pediatric Clinic. Jan 2017 - Jan 2018

```text
Collaborated with medical providers to conduct nursing assessments, record vitals, and assist with treatments. Administered medications and educated patients and families on post-visit care plans.
```

Skills: Nursing-Process, Vital-Signs, Medication-administration, Patient-Education, Pediatric-Care

### ESL Teacher

Jae English Academy. Jan 2014 - Jan 2017

```text
Delivered interactive language instruction, developed tailored lesson plans, and tracked student performance metrics over time.
```

Skills: ESL-Instruction, Lesson-Planning, Performance-Monitoring

### Claims Advisor

HGS. Mar 2013 - Oct 2013

```text
Processed medical and insurance claims with high accuracy and operational efficiency. Reviewed claim details against established guidelines to ensure precision and compliance.
```

Skills: Claims-Processing, Insurance-Verification, Attention-To-Detail, Compliance

### Customer Service Representative

TeleTech. Jan 2013 - Mar 2013

```text
Handled inbound customer inquiries, resolved diverse customer issues, and maintained strong customer satisfaction metrics.
```

Skills: Customer-Service, Inbound-Calls, Issue-Resolution, Communication-Skills

## Education

### Sir Sandford Fleming College

First Aid and CPR/AED Level C, First Aid and CPR. 2023 - 2023

```text
First Aid and CPR/AED Level C certification completed in October 2023.
```

### Central Philippine University

Bachelor of Science in Nursing, Nursing. 2008 - 2012

```text
Completed a Bachelor of Science in Nursing degree.
```

### Clinovate Virtual

Medical Virtual Assistant Professional Training Program, Medical Virtual Assistant

```text
Completed specialized training in patient intake, appointment scheduling, referral coordination, and revenue cycle management fundamentals.
```

### Clinovate Virtual

HIPAA Compliance Certification, Healthcare Compliance

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HIPAA Compliance Certification obtained through Clinovate Virtual.
```

### Professional Regulation Commission

Registered Nurse, Nursing

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Registered Nurse credential obtained from the Professional Regulation Commission.
```

### Fleming College Sutherland Campus

Personal Support Worker Certificate, Personal Support Worker. 2023 - 2024. Grade: Dean's Lister

```text
Earned a Personal Support Worker Certificate and was named to the Dean's List.
```

### Sir Sandford Fleming College

First Aid for Opioid Poisoning Emergencies, First Aid. 2023 - 2023

```text
First Aid for Opioid Poisoning Emergencies certification completed in December 2023.
```

## Tech stack

- Shopify
- Zendesk

To contact Louise Nicolette, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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