# Louisa Carolin Schmitt Louisa Carolin Schmitt is a remote worker on Himalayas, Class Manager at Digital Career Institute GmbH, based in Germany. Source: https://himalayas.app/@louisacarolinschmitt ```text Remote-ready talent in education, customer support, finance & operations ``` | Detail | Value | | --- | --- | | Availability | Open to opportunities | | Location | Germany | | Authorized to work in | Germany | | Salary expectations | 3k-6k USD | | Job categories | Operations, Customer Service Manager, Sales Coordinator | | Skills | Higher Education Operations, Customer Service, Course Coordination, Communication Skills, Organizational Skills, Digital Learning Processes, Strategic Course Development, Google Workspace, Problem Solving, AI | ## What I'm looking for ```text I’m looking for a mission-aligned role that values reliability, clarity, and care—where I can contribute to education, support, or operational excellence. ``` ## About ```text I’m a class manager and trained banking professional with a background in higher education administration, digital learning coordination, and customer success. After starting my career in financial services, I transitioned into the education and social impact sector, where I now coordinate digital tech upskilling programs for adult learners. In my current role, I support over a dozen remote classes across Germany, acting as the main point of contact for students, instructors, and institutions. I specialize in organizing learning processes, improving internal operations, and managing communication between stakeholders. I'm experienced with remote-first tools like Slack, Trello, Podio, Zoom, Google Workspace, Personio, and GitHub. I also bring practical knowledge in finance-related areas such as payment processing, invoicing, customer consultation, and administrative support. I'm passionate about access to education, purpose-driven work, and building meaningful connections with people. My working style is structured, empathetic, and proactive. I thrive in remote environments and love being part of teams where autonomy and shared purpose go hand in hand. I'm currently open to remote roles in education operations, customer success, social impact, or finance — ideally in organizations that care about equity, learning, and global collaboration. ``` ## Experience ### Class Manager (current) Digital Career Institute GmbH. Apr 2024 - Present ```text Supported students in digital tech training programs, coordinating documentation and contributing to quality assurance. Served as an interface between instructors, product development, and public employment agencies, assisting in strategic course development. ``` Skills: Coordination, Documentation, Quality-Assurance, Communication-Skills, Process-Optimization, Stakeholder-Management, Strategic-Planning ### Working Student Class Management Digital Career Institute GmbH. Apr 2022 - Mar 2024 ```text Supported course coordination and student advising for language programs. Managed the operational organization of these courses. ``` Skills: Communication-Skills, Course-Coordination, Student-Advisement, Operational-Management, Language-Programs ### Working Student Sales Lidl Stiftung & Co. KG. May 2021 - Dec 2021 ```text Provided customer service and managed cash register operations. Responsible for merchandise presentation in a retail environment. ``` Skills: Customer-Service, Merchandise, Sales-Support ### Family Leader Jürgen Matthes Sprachreisen. Jul 2019 - Sep 2019 ```text Managed logistics and communication for international educational travel programs. Provided 24/7 support to parents, educators, and host families during student stays. ``` Skills: Logistics, Coordination, Crisis-Management, Travel-Coordination, Customer-Service ### Family Leader Jürgen Matthes Sprachreisen. Jul 2018 - Sep 2018 ```text Managed logistics and communication for international educational travel programs. Provided 24/7 support to parents, educators, and host families during student stays. ``` Skills: Communication-Skills, Logistics, Crisis-Management, Travel-Coordination, Customer-Service ### Private Client Advisor Volksbank Rhein Lippe. Jan 2018 - Jun 2018 ```text Advised clients on financial products and account management. Provided personalized customer service and supported sales efforts. ``` Skills: Account-Management, Customer-Service, Sales-Support, Financial-Products, Customer-Relationship-Management ### Banking Professional Apprentice Volksbank Rhein-Lippe eG. Aug 2015 - Jan 2018 ```text Advised clients on bank accounts and financial products, gaining insight into lending and investment consulting. Provided customer service at the counter and supported back-office operations. ``` Skills: Banking, Financial-Products, Lending, Customer-Service, Back-Office-Operations, Financial-Services ## Education ### Universität Münster Bachelor of Arts, English & American Studies, Economics, Political Science, Sociology, Educational Science. 2018 - 2021 ### Volksbank Rhein-Lippe eG Apprenticeship as Banking Professional, Banking / Finance. 2015 - 2018 ```text Advised clients on bank accounts and financial products. Gained insight into lending, payment transactions, and investment consulting. Provided customer service at the counter and supported back-office operations. ``` ### Universität Münster Master of Education, English and Economics. 2021 - Present ### Konrad-Duden-Gymnasium Wesel German Abitur (University Entrance Qualification), German & Educational Science (Advanced Courses) ## Tech stack - Gmail - Python - HubSpot - Google Workspace - Trello - Gemini To contact Louisa Carolin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [rebhi achraf](https://himalayas.app/@rebhiachraf): Customer Service Representative, Foundever - [Deborah Grundauer](https://himalayas.app/@deborahgrundauer): Operations Manager, GoPuls - [Johanna Veitl](https://himalayas.app/@johannaveitl): Customer Care Expert, Teleperformance - [Koray Secer](https://himalayas.app/@koraysecer): Service Specialist, Protiviti Services GmbH & Co. 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