# Lorenzo Minott Lorenzo Minott is a remote worker on Himalayas, Technical Account Lead at Innovative Network, based in Jamaica. Source: https://himalayas.app/@lorenzominott ```text Technical Account Lead at Innovative Network, guiding client IT onboarding, system integrations, and configuration through launch. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Jamaica | | Authorized to work in | Jamaica | | Salary expectations | 60k+ USD | | Job categories | Helpdesk Engineer, Cloud Architect | | Skills | Technical Onboarding, System Integration, Client Configuration, IT troubleshooting, Backup Management, Technical Support, Network Configuration, API Integration, Data Migration, Customer Training, Technical Documentation, Candidate Sourcing, Recruitment, C#, .NET Framework | ## What I'm looking for ```text My objective is to become a Cloud Architect while continuing to develop, maintain, and expand my knowledge of computers and the different aspects of Information Technology. ``` ## About ```text At Innovative Network, I lead technical onboarding for new clients, configuring and testing IT services and integrating existing systems with new solutions. I work with clients to customize their setups, resolve onboarding issues, and validate configurations before launch. I also document technical setups and provide clients with training. Before that, I was a Snr. Helpdesk Engineer and Helpdesk Engineer, troubleshooting hardware and software issues, maintaining backup processes, and supporting customers. As an escalation engineer, I supported lv1 engineers and maintained technical documentation. Earlier, at Spectraforce Technology, I worked as a Recruiting Lead and IT Technical Recruiter, including overseeing recruiter activities and sourcing candidates. My objective is to become a Cloud Architect while continuing to develop my knowledge of computers and Information Technology. ``` ## Experience ### Technical Account Lead (current) Innovative Network. Jan 2024 - Present ```text Lead technical onboarding for new clients, including system integration, configuration, and testing. Provide troubleshooting, documentation, and client training to ensure smooth transitions. ``` Skills: Technical-Onboarding, System-Integration, Troubleshooting, Documentation, Customer-Training, Testing, Validation, Collaboration ### Snr. Helpdesk Engineer Innovative Network. Apr 2022 - Jan 2024 ```text Served as escalation engineer for level 1 engineers, managed backup processes, and resolved technical hardware and software issues. Provided excellent customer service and maintained technical documentation. ``` Skills: Troubleshooting, Hardware, Software, Backup-Management, Customer-Service, Technical-Documentation, Escalation-Management ### Helpdesk Engineer Innovative Network. May 2019 - Apr 2022 ```text Provided first-line technical support via phone and email, troubleshooting hardware and software issues. Maintained records and documentation, and followed up with customers to ensure resolution. ``` Skills: Technical-Support, Troubleshooting, Hardware, Software, Customer-Service, Documentation ### Recruiting Lead Spectraforce Technology. Dec 2018 - May 2019 ```text Oversaw a team of recruiters, ensuring quality control and adherence to processes. Reviewed resumes, arranged interviews, and coached candidates and recruiters to meet client needs. ``` Skills: Recruitment, Team-Leadership, Quality-Control, Interviewing, Coaching, Resume-Review, Candidate-Sourcing, Microsoft-Office, Beeline, Avaya, Skype ### IT Technical Recruiter Spectraforce Technology. Dec 2016 - Dec 2018 ```text Developed job descriptions, sourced and screened candidates using databases and job boards, and maintained tracking systems for candidate management. ``` Skills: Recruitment, Sourcing, Screening, Job-Descriptions, Candidate-Tracking, Social-Media, Job-Board ### Technical Support Specialist Startek. Aug 2016 - Nov 2016 ```text Resolved technical issues for Asus products, navigated databases while assisting customers, and provided support via phone and remote connections. ``` Skills: Technical-Support, Troubleshooting, Customer-Service, Database-Navigation, Remote-Support ### Fiber Optics Technician (MDU) Cybertel Services Ltd.. May 2015 - Aug 2016 ```text Installed and maintained fiber optic cables in residential and commercial complexes, including running conduit and installing FAT boxes. ``` Skills: Fiber-Optics, Installation, Maintenance, Conduit, FAT-Box, Hilti ### Binder & Cutter The Art Printery Limited. Apr 2010 - May 2015 ```text Managed stock room, procured materials, collated papers, and cut paper to various sizes for production. ``` Skills: Stock-Management, Procurement, Paper-Cutting, Collating ## Education ### Microsoft Microsoft Certified: Azure Administrator Associate (AZ-104), Cloud Computing ```text Pursuing the Microsoft Azure Administrator (AZ-104) certification. ``` ### CompTIA CompTIA A+, Information Technology. 2020 - 2023 ```text Earned the CompTIA A+ certification. ``` ### Mimecast Mimecast Warrior, Email Security. 2022 - 2022 ```text Earned the Mimecast Warrior certification. ``` ### Mimecast Mimecast Gladiator, Email Security. 2022 - 2022 ```text Earned the Mimecast Gladiator certification. ``` ### AXELOS ITIL v4, IT Service Management. 2021 - 2021 ```text Earned the ITIL v4 certification. ``` ### Microsoft Microsoft Certified: Azure Fundamentals (AZ-900), Cloud Computing. 2021 - 2021 ```text Earned the Microsoft Azure Fundamentals (AZ-900) certification. ``` ### Vocation Training Development Institute Bachelor's, Information and Communication Technology. 2014 - 2019 ```text Pursued a Bachelor's degree in Information and Communication Technology. ``` ### Vocation Training Development Institute Diploma, Information and Communication Technology. 2014 - 2019 ```text Completed a Diploma in Information and Communication Technology and pursued a Bachelor's degree in the same field. ``` ### Cisco Cisco Certified Network Associate (CCNA), Networking. 2013 - 2016 ```text Earned the Cisco Certified Network Associate (CCNA) certification. ``` ## Tech stack - Microsoft Azure - MySQL - Java - C# - C++ - C - iOS - macOS - Windows - Mimecast - Cisco AnyConnect - WordPress - Microsoft Excel - Skype - Avaya - CrashPlan - Citrix - Proofpoint - Joomla - Android - Datto RMM - Microsoft Word - Microsoft Outlook To contact Lorenzo, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Navion User](https://himalayas.app/@navionuser): Support Specialist, Give Directly - [keyon williams](https://himalayas.app/@keyonwilliams): Infrastructure Systems Engineer II, Conduent - [Mikhail S](https://himalayas.app/@mikhails): Customer Service Representative, Vistaprint - [Romell Hamilton](https://himalayas.app/@romellhamilton): Helpdesk Team Lead, The Wound Pros LLC - [Daine Brissett](https://himalayas.app/@dainebrissett): Business Technical Analyst, Optimum Mobile - [Kharief User](https://himalayas.app/@khariefuser): IT Help Desk Technician, Centerfield Media - [Shemar Reeves](https://himalayas.app/@shemarreeves): Customer Service Lead, ModSquad - [Mayon Farquharson](https://himalayas.app/@mayonfarquharson): Technical Support Team Lead Tier II, Kore Contact Center / Pimsware (Caribbean HR Solutions) - [vidal king](https://himalayas.app/@vidalking): System Engineer, Self Employed - [Gary Love](https://himalayas.app/@garylove): Senior Infrastructure Associate, Sutherland Global Services