# Lohetha Anu

Lohetha Anu is a remote worker on Himalayas, Customer Operations Executive at First Source Private Limited, based in India.

Source: https://himalayas.app/@lohethaanu

```text
I resolve complex customer issues and improve support operations across channels.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 953k+ INR |
| Job categories | Customer Operations Executive, Customer Support Specialist, Client Support Associate, Quality Analyst, Operations Coordinator |
| Skills | Customer Support, Customer Service, Customer Experience, client support, Operations Coordination, Ticket Handling, Escalation Management, Workflow Coordination, SLA Management, Customer Relationship Management, Customer Retention, Knowledge Management, Agent Coaching, Quality Assurance, Training, Onboarding, Procedure Compliance, Email Support, Live Chat, Phone Support, Microsoft Word, Excel, Problem Solving, Multitasking, Communication Skills, Interpersonal Skills |

## What I'm looking for

```text
I'm looking for a customer support or operations role where I can resolve complex escalations, improve service quality, coach teams, and collaborate with product, operations, risk, compliance, and business teams.
```

## About

```text
I've supported customers at First Source for The Economist across email, chat, and phone, resolving account, subscription, and delivery issues while handling cancellations and retention conversations.

Across Licious, Concentrix, and Ibibo Group, I've managed customer inquiries, escalations, documentation, and order issues. I also support agent coaching, quality assurance, knowledge management, training, and SLA-focused operations.
```

## Experience

### Customer Operations Executive (current)

First Source Private Limited. Aug 2023 - Present

```text
Provided customer support for The Economist subscribers via email, chat, and phone, resolving accounts, subscription, and delivery issues. Handled subscription cancellations and retention conversations, and worked towards performance metrics such as quality score and customer satisfaction.
```

Skills: Knowledge-Management, Agent-Coaching, Quality-Assurance, Customer-Experience, Email-Support, Live-Chat, Phone-Support, Objection-Handling, Customer-Retention, Microsoft-Word, Excel

### Product Quality Analyst

Licious. Jun 2021 - Jul 2023

```text
Answered customer inquiries via phone, email, and chat, assisted with placing orders and resolving issues, and maintained customer records in the company database.
```

Skills: Customer-Service, Order-Management, Product-Knowledge, Database-Management, Communication-Skills

### Semi-Voice Process Associate

[Concentrix](https://himalayas.app/companies/concentrix). Nov 2020 - Jan 2021

```text
Documented major customer problems and reported them to the concerned department. Addressed client queries with timeliness and accuracy, and conveyed client requirements to the team.
```

Skills: Documentation, Client-Communication, Problem-Reporting, Accuracy

### Client Support Associate

Ibibo Group Pvt. Ltd. Oct 2019 - Oct 2020

```text
Answered customer queries, documented calls accurately, and responded to queries to solve problems. Communicated clearly and effectively with customers and promoted teamwork.
```

Skills: Customer-Service, Call-Documentation, Problem-Solving, Communication-Skills, Teamwork

## Education

### St. Anne’s First Grade College for Women

B.Com, Commerce

```text
Completed Bachelor of Commerce from St. Anne’s First Grade College for Women.
```

### St. Charles College for Women

PUC, General Studies

```text
Completed Pre-University Course from St. Charles College for Women.
```

### The Best High School

SSLC, General Studies

```text
Completed Secondary School Leaving Certificate from The Best High School.
```

## Tech stack

- Microsoft Word

To contact Lohetha, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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