# Liz Caesar

Liz Caesar is a remote worker on Himalayas, Customer Support Specialist at Teleperformance Nigeria, based in Nigeria.

Source: https://himalayas.app/@lizcaesar

```text
Customer Support Specialist at Teleperformance Nigeria who resolved 80+ daily tickets while sustaining 95%+ CSAT.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Specialist, Desk Officer, Medical Laboratory Assistant |
| Skills | Customer Support, Ticketing Systems, CRM documentation, Inbound Call Handling, Outbound Calling, Complaint Resolution, De escalation, KPI Achievement, SLA Compliance, Payment Processing, Upselling, Data Entry, Records Management, Training Interns, Zendesk |

## About

```text
At Teleperformance Nigeria, I resolved 80+ inbound and outbound tickets daily while sustaining 95%+ CSAT and meeting AHT and FRT SLA targets. I diagnosed customer needs to resolve complex issues on first contact and reduce repeat contacts.

I de-escalated complaints, documented customer interactions in ticketing and CRM systems, and processed payments. I also trained and mentored new interns on ticket handling and escalation procedures.

At Netisens ICT, I served as a first point of contact for visitors and calls, handled customer concerns, and maintained visitor and client records. At Preston Hospital, I performed routine laboratory tests, processed specimens, and maintained patient and specimen data.
```

## Experience

### Customer Support Specialist

[Teleperformance Nigeria](https://himalayas.app/companies/tp). May 2025 - May 2026

```text
Resolved 80+ inbound and outbound tickets daily in a high-volume contact center, sustaining 95%+ CSAT and meeting AHT/FRT SLAs. Trained and mentored new interns on ticket handling and escalation procedures.
```

Skills: Customer-Service, Ticketing-Systems, CRM, Complaint-Resolution, De-escalation, Payment-Processing, Upselling, Data-Entry, Excel, Google-Workspace, Zendesk, KPI-Achievement, SLA-Compliance

### Medical Laboratory Assistant

Preston Hospital. Mar 2024 - Jan 2025

```text
Performed routine laboratory tests and specimen processing with high accuracy. Operated and maintained laboratory equipment and entered patient data in compliance with safety and documentation standards.
```

Skills: Laboratory-Testing, Specimen-Processing, Equipment-Operation, Data-Entry, Documentation, Quality-Assurance

### Front Desk Officer

Netisens ICT. Apr 2023 - Sep 2023

```text
Served as first point of contact for 30+ visitors and calls daily, ensuring prompt and professional routing. Resolved 10+ customer complaints weekly and maintained accurate visitor and client records.
```

Skills: Front-Desk-Operations, Visitor-Management, Customer-Service, Complaint-Resolution, Data-Entry, Records-Management, Microsoft-Office, Google-Workspace

## Education

### Zendesk Academy

Zendesk Academy Certification, Customer Support

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Self-paced training on ticketing, workflow automation, and AI-assisted response tools, completed in July 2026.
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### Nebiant Analytics

EWT Data Analysis Training, Data Analysis

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Data analysis training completed in January 2025.
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### DSA Incubator Hub

Digital Skill Up Africa Data Analysis Training, Data Analysis

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Data analysis training completed in November 2025.
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### DSA Incubator Hub

Foundation of Report with Microsoft Excel, Microsoft Excel

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Foundation of Report with Microsoft Excel training completed in July 2025.
```

### Coursera

Excel Fundamentals for Data Analysis, Data Analysis

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Excel Fundamentals for Data Analysis course completed in March 2025.
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### Forage

Tata Group – Data Visualization: Empowering Business with Effective Insights (Job Simulation), Data Visualization

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Job simulation on data visualization for business insights, completed in April 2025.
```

### Federal University of Uyo

Bachelor of Science, Human Anatomy. 2017 - 2023

```text
Bachelor of Science in Human Anatomy from Federal University of Uyo, Akwa-Ibom, from 2017 to 2023.
```

## Tech stack

- Zendesk
- Google Workspace
- Microsoft Excel

To contact Liz, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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